Counter Sales Associate - HVAC

Counter Sales Associate - Durham, NC

We are seeking a knowledgeable, results‑driven Counter Sales Associate to join our team. This role is more than assisting with transactions—it’s about being a trusted advisor to our plumbing and HVAC contractor customers. You will leverage product expertise and problem‑solving skills to help customers make informed purchasing decisions.

Location:

Durham, NC (onsite)

Schedule:

Monday through Friday, 7:00AM – 5:00PM

Starting at $19.62per hour, with potential for a higher starting rate based on experience and qualifications.

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC, and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross‑sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back‑orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400lbs).

• 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self‑motivated, results‑oriented, and able to thrive in a fast‑paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50lbs and stand for extended periods.

• Health, dental, vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

$19.62 – $27.45 hourly pay range, with potential for bonus or incentive plan eligibility. Ferguson complies with all wage regulations, including local or state wage requirements.

Ferguson Enterprises, LLC. is an equal employment opportunity employer and a government contractor in compliance with 41

CFR
60‑300.5(a) and 41

CFR
60‑741.5(A). We do not discriminate based on disability, veteran status or any other protected characteristic. Ferguson is an F/M/Disability/Vet/Sexual Orientation/Gender Identity employer.