Commercial Insurance Client Service Specialist

Client Service Specialist at Mc Griff

As a Client Service Specialist on the McGriff Senior Living team, you will support the service and production team in achieving overall agency revenue and retention goals.

You will be responsible for processing new and renewal business, updating and maintaining information in the client management system, addressing and resolving client questions and issues, escalating complex matters, providing clients with information such as plan details, rates, contributions and carrier contacts, assembling proposals and other presentations, assisting in preparation of new and renewal proposals, stewardship reports, service plans and comparisons, maintaining daily client processing functions including endorsements, policies, audits, pending cancellations, , and assisting clients with claims resolution.

• Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business
• High school diploma or equivalent
• Demonstrated proficiency in computer applications such as Microsoft Office Suite
• Strong organizational and project skills
• Strong communication and interpersonal skills (written and verbal)
• Act with responsiveness, urgency and professionalism in all matters
• Prioritize work to achieve timely completion of the most critical and sensitive activities
• Respond quickly to client requests and work to provide appropriate information
• Accept accountability for the quality of work

• Property and Casualty insurance license
• Five years of industry specific experience
• LOB designations
• College or advanced degree

• Generous time off, including personal and volunteering days
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.