Senior SMB Sales Manager

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The Lenovo Direct Business organization is seeking a
Senior Manager, Small Medium Business (SMB) Sales
to lead a high-performing team responsible for driving revenue growth, customer acquisition, customer retention, and solution adoption across the Small and Medium Business (SMB) segment. This senior leadership role is accountable for developing and executing sales strategies that accelerate growth, expand market share, and deepen customer relationships while driving operational excellence and team performance.
The successful candidate will lead a team of SMB Sales Representatives executing to the strategic direction, coaching, and performance leadership across all stages of the sales lifecycle. This role will play a critical part in shaping Lenovo's SMB growth strategy, scaling sales capabilities, and enabling the successful launch and adoption of new solutions and services within the SMB market.
Key Responsibilities

• Define and execute the short-term tactical plans and long-term SMB sales strategy in partnership with Lenovo Digital Commerce and SMB Sales leadership.
• Lead the development and execution of growth initiatives focused on revenue, profitability, customer acquisition, retention, and wallet share expansion.
• Drive business performance through forecasting, pipeline management, territory optimization, and strategic resource allocation.
• Develop and implement sales operating rhythms, performance dashboards, and reporting frameworks to ensure consistent execution against business objectives.
• Identify market opportunities, competitive threats, and emerging customer needs to influence go-to-market strategy and sales priorities.

Sales Leadership Team Development

• Lead, inspire, and develop a high-performing SMB sales organization focused on delivering exceptional business results and customer outcomes.
• Establish a culture of accountability, coaching, continuous improvement, and professional development.
• Manage sales leadership processes including quota setting, performance management, talent development, succession planning, and organizational design.
• Conduct regular business reviews and performance assessments to drive productivity, capability development, and attainment of sales objectives.
• Recruit, develop, and retain top sales talent while building future leadership bench strength.

Customer Solution Sales Excellence

• Champion a consultative, solution-oriented sales approach across Lenovo's portfolio, including PCs Smart Devices, AI Technology, Infrastructure Solutions, Motorola, Software, Services, and Emerging Technologies.
• Drive cross-sell and upsell initiatives to maximize customer lifetime value and increase solution penetration.
• Partner with product, marketing, and sales enablement teams to develop programs that accelerate adoption of new offerings and solutions.
• Ensure the team effectively positions Lenovo as a strategic technology partner for SMB customers.

Cross-Functional Leadership