Sales Manager

Join the Revolution at TELUS Agriculture and Consumer Goods

Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC) - a powerhouse committed to disrupting the status quo with state-of-the-art applications that leverage data to reimagine the way we approach food!

We are not just a team; we are an inspired collective on a relentless mission to establish the most trusted food system worldwide, unraveling transformative insights and optimizing processes from the fields to your plate. At TAC, we are more than just individuals;
United in passion and purpose, we collaboratively breathe life into these extraordinary opportunities.

TELUS Consumer Goods (CG) North America helps CPG manufacturers, brands, and distributors win at the shelf and in the field with data-driven SaaS solutions spanning Retail Execution, Trade Promotion Management, Revenue Growth Management (RGM) Analytics, Sales Enablement, and Shopper Insights. We're looking for a highly motivated, detail-oriented Sales Operations Manager to join our growing North America sales team. You'll partner with sales leadership and cross-functional teams to optimize sales processes, drive revenue growth, and improve efficiency across our CPG-focused sales motion — supporting everything from funnel hygiene and territory management to CRM administration and sales enablement content.

Sales Analytics & Reporting:

• Develop and maintain sales dashboards, reports, and KPIs to track performance across TELUS CG's North America sales team and key CPG accounts.
• Conduct sales performance analysis, identify trends across categories/accounts, and provide actionable insights to sales leadership.
• Build forecasts and models for sales targets and quotas tied to TELUS CG's product lines.
• Pull and maintain ad hoc reporting for cross-functional stakeholders.
• Support export and distribution of Salesforce reporting via Google Sheets/other tools as needed for stakeholders without Excel access.

Sales Process Optimization & Funnel Hygiene:

• Partner with sales leadership to design and refine the sales process for TELUS CG's enterprise CPG sales cycle.
• Implement best practices in lead management, opportunity tracking, and pipeline optimization specific to CPG/retail buying cycles.
• Own funnel hygiene practices, including ensuring closed-won opportunities are reassigned to the correct QBP (Quota-Bearing Personnel) owner prior to close, and monitoring this as an ongoing control.
• Manage and update sales territory assignments to maintain balance across QBPs, including incorporating new customer/prospect lists and data from Finance.
• Define and maintain processes for account and prospect ownership in cases of cross-segment overlap.
• Manage account reassignment when reps or territory owners leave the organization, including pulling impacted account lists and coordinating reassignment.
• Identify process improvements to increase conversion rates and reduce sales cycle times across the North America region.

CRM Management & Data Integrity:

• Represent Sales in the oversight and management of Salesforce for the TELUS CG North America sales org, including administration of renewal and auto-renewal processes.
• Ensure consistent, accurate CRM data entry and adoption across the sales team, including audit and completion of churn records and related reporting.
• Manage CRM integrations with TELUS CG platforms and other tools (marketing automation, customer success, product usage data).
• Support opportunity creation workflows and manage opportunity team permissions.
• Maintain and audit account trading name/ownership rules to correctly route out-of-scope or misclassified accounts.
• Partner with the CRM team on system enhancement requests and track resolution of open CRM tickets.
• Maintain a central contract repository and support contract-related data needs.

Sales Enablement:

• Provide tools, training, and resources to help the sales team effectively sell TELUS CG's solution suite to CPG buyers.
• Own and improve the structure and differentiation between Google Drive and High Spot to ensure sales content is organized, current, and easy to…