Customer Account Manager Job Durham area,North Carolina USA,Sales

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Ontic offers a new lease on life for the aerospace and defense industry. We’re dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging and collaborating to achieve a common goal — whether that’s serving our customers, helping each other, or volunteering in our local community.

Our team is looking for a Customer Account Manager for the OEM group to join them. You will report to the Cell Manager and will have an onsite work schedule in Creedmoor, NC.

To be considered for the Customer Account Manager, here’s what you’ll need to bring with you:

Bachelor's degree, preferred HS diploma or GED and 3+ years of relevant work experience
Proficient with Microsoft Office Suite
1+ years of experience working in a cross-functional matrix organization

As a Customer Account Manager, you will:

Full-cycle manage a portfolio of OEM customer relationships, maximizing customer satisfaction and delivering on sales plans
Management and co-ordination of pricing, RFQs and RFPs, with the support of the Estimating team, to ensure maximum value creation across every aspect of the business
Management of incoming POs and PO revisions, which includes CRM usage to ensure proper documentation of changes and requirements
Initiate sales order reviews and track timeliness
Vetting of new customers into OEM value stream, applications, customer vetting forms, initial information upload into CRM.
Ensure a zero-incident workplace environment
Review warranty requests
Communicate repair status with customers through written, verbal and in person mediums, including onsite visits and weekly customer calls
Full cycle customer relationship
Communicate customer WIP reports
Manage backlog and ship/reschedule dates
Support the execution of the AM Production Meeting
Create backlog and arrears burn down plans
Prioritize activities of multi-functional team, considering financial, OTD and TAT targets
Review and respond to customer liquidated damages claims
Work with internal stakeholders to formulate responses to customer support requests
Maintain pre-approved levels of rotatable stock

Our Benefits:

Comprehensive medical insurance
Competitive PTO
Company 401K plan with up to 4% matched contribution
Annual bonus program (varies by level and discretionary based on company and individual performance)
Flexible working arrangements
Paid volunteering opportunities
Access to mental health champions across our sites
Commitment to development
Employee referral program

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran Compensation Pay Range $60,/yr based on experience

This position requires access to U.S. export-controlled information.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer.

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