Enterprise Account Manager

Position Description

At Service Trade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth. We’re looking for an Enterprise Account Manager who’s excited to make an impact.

In this role, you will be responsible for retaining, growing, and maximizing the value of our enterprise customer relationships, serving as a strategic partner to some of Service Trade’s most complex and impactful customers. You will own the commercial relationship with your Enterprise Service Trade customers, ensuring customers realize strong ROI from their investment in Service Trade’s applications and services while identifying opportunities for expansion, adoption, and long‑term growth.

You will lead upgrade and renewal negotiations, conduct executive‑level business reviews, and develop account growth plans that align customer objectives with Service Trade’s solutions.

You’ll belong here from the start. We bring together kind, curious people with diverse perspectives and trust them with meaningful work. You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves. On the Revenue team, you’ll have the opportunity to conduct high‑stake deals, navigating intricate and complex sales cycles, and leaving an indelible mark on the landscape of our industry.

This is also a key position within the organization as the primary business point of contact for our largest, most strategic customers.

You know how to research and engage accounts to understand how our solutions support their goals. You build and execute strategic account plans with internal partners, understand key business drivers, take ownership of challenges, and consistently deliver value. You present yourself with professionalism and polish in all internal and external interactions. The ideal candidate is intellectually curious, collaborative, and customer‑focused, with a strong track record of high performance.

You set a high bar for quality through disciplined execution, strong sales fundamentals, and thoughtful client engagement. You thrive in complex environments, embrace challenges, and deliver results with confidence and precision. In this role, you act as a strategic partner and customer advocate—coordinating across sales, delivery, engineering, and marketing to deliver a seamless, white‑glove customer experience while bringing valuable customer insights back into the organization.

• Strategic Account Management:
  You own and grow relationships with enterprise clients by deeply understanding their business objectives, identifying opportunities for expansion, and ensuring long‑term value realization. You collaborate with multiple stakeholders across complex organizations to execute account plans and drive successful outcomes.
• Executive Relationships & Influence:
  You build and maintain trusted relationships with C‑suite and executive‑level stakeholders, providing consultative guidance and positioning Service Trade as a strategic partner. You act as a customer advocate internally, aligning solutions with their operational goals to maximize adoption, investment, and satisfaction.
• Operations:
  You know how to leverage CRM tools with precision, maintain records of client interaction and use this to execute flawless sales strategies.
• Hunting:
  You enjoy the thrill of the chase, identifying opportunities within existing accounts and working with Customer Success Management teams to expand the overall usage of our suite of solutions and expand our mission.
• Opportunity Management and Closing:
  You lead opportunities from discovery through close using a Command of the Message –driven approach to uncover customer pain, quantify business impact, and define desired outcomes. You align Service Trade solutions to customer priorities, engage the right decision‑makers and…