Casual Sales Ambassador - The Streets at Southpoint

Position: Casual Sales Ambassador

Weekly

Hours:

4-19 hours

Sales Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it’s providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Sales Ambassadors, it’s not just about selling soap – it’s about making a positive impact on the world, one bar at a time!

• Driving Sales: Utilize Store Force dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer
  
  Experience:
  
  Consistently deliver a world‑class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open‑ended questions. Show off our products by demonstrating their unique benefits and features. Seek opportunities to make customers’ day and leave the world Lusher than we found it.
• Building the Brand: Educate customers on our brand values, including our stance on fighting animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade, and naked packaging. Articulate these values through shop and community engagement.
• Product Passion: Expand product knowledge with ongoing learning and stay up‑to‑date on products, ingredients, and benefits to make informed recommendations.
• Development: Use Lush resources to develop sales techniques and product knowledge. Take ownership of your development, assess performance, and seek feedback.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members about DEIB. Foster teamwork and recognize unique contributions.
• Time and Attendance: Be punctual, reliable, and present oritize wellbeing and take breaks when necessary.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store.
• Stock and Inventory: Use visual merchandising guidelines to adjust displays in real time.
• Policies and Procedures: Practice company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast‑paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
• NOTE:
  
  Candidates under 18 selected will be employed on a contract basis through the Lush Youth Employment Program, in line with local employment regulations.

Preferred:

• Experience with consultation‑based customer service models
• Strong problem‑solving skills to address issues in day‑to‑day operations
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross‑cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Location: Streets at Southpoint Pay

Salary: $15 – $15 USD

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Lush Handmade Cosmetics participates in E‑Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States.