SOC Operator

The SOC Operator supports Strata Clean Energy by identifying, analyzing, and managing incidents affecting company operations, employees, or the brand. This role requires strong problem solving abilities, critical thinking, and attention to detail.

The position follows a 7pm–7am schedule on a two week rotation, providing a guaranteed three day weekend each cycle.

The SOC Operator is responsible for monitoring cameras and alarms, dispatching calls, and providing general support to headquarters and field security teams during both routine and crisis situations.

Essential Duties and Responsibilities:

• Respond remotely to routine and emergency calls, dispatching and notifying police, fire, and EMS for alarm activations and other incidents.
• Maintain accurate daily logs of communications, events, dispatch activity, and visitor tracking for remote sites.
• Report incidents promptly to the security team, including crimes, injuries, and alarm activations.
• Conduct routine system checks to ensure proper operation of CCTV and other security systems.
• Communicate critical information to security management and key partners using established protocols.
• Handle sensitive situations discreetly, maintaining confidentiality and information security related to employee issues, investigations, PR incidents, and emergency contact details.

Education and/or Work Experience Requirements:

• High school diploma or equivalent required
• Comfortable with a technical work environment and ongoing learning of new tools and innovations
• Excellent customer service skills with an organizational and time-management ability
• Strong written and verbal communication skills; ability to read, write, and speak clearly in English
• Proficient in Microsoft Office Suite
• As a condition of employment, employees must successfully complete a background investigation and a post-offer, pre-employment drug test
• Ability to multitask, stay calm, and give direction in an occasionally fast-paced and, at times, stressful work environment while effectively prioritizing tasks
• Must possess a solid employment history that demonstrates dependability
• Ability to analyze problems, identify causes, and implement results-oriented solutions
• Ability to work independently while also being a team player

Preferred Skills, but not necessary:

• Associate’s degree or 2+ years of equivalent work experience in the military, law enforcement, government, or corporate security
• Experience with security systems including alarm monitoring, electronic access control, and CCTV

Note:

Current NC Guard Card is NOT required for this security position.

Physical Requirements/Work Environment:

• Work is completed 100% in Strata’s Durham, North Carolina headquarters. This is a sole/lone operator position. Must comply with all safety standards and procedures.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.