Plumbing Service Technician

Coastal Care Plumbing LLC Now Hiring:
Residential Plumbing Service Technician

Wilmington, NC and Surrounding Coastal Communities

Coastal Care Plumbing LLC is a growing plumbing company built on craftsmanship, community, and long term caring relationships. Founded by Robert Andy Long and Jacob Randall, we are focused on raising the standard of what homeowners should expect from a plumbing company.

We believe:

• Quality beats speed
• Communication builds trust
• Reputation is earned on every call

Our mission is simple:
Protecting the Care in the Carolinas.

We are hiring our first Service Technician to help us build this company the right way from the ground up.

We are not looking for someone who just wants a paycheck.
We are looking for someone who takes ownership.

The right person for this role:

• Fixes the root problem, not just the symptom
• Thinks ahead instead of waiting to be told what to do
• Keeps their truck organized because it reflects how they work
• Communicates confidently with homeowners
• Takes pride in a clean and professional finish

You should:

• Have high personal standards
• Be comfortable running your own day
• Work well independently
• Avoid shortcuts
• Care about reputation and long term results

This is an early stage company. That means you will have influence. You will help shape the culture. You will grow as we grow.

If you want to hide in a large company where you are just another number, this is not the right fit.

If you want to help build something meaningful and are willing to earn that responsibility, we would like to talk to you.

• Competitive hourly pay based on experience
• Monthly performance bonus opportunity after 90 days
• Stocked company truck to start
• Clear path toward Lead Technician

This role is designed for someone who wants long term opportunity, not just steady hours.

• Monday through Friday
• 8 am to 5 pm
• Occasional weekend work as needed
• On call responsibilities may be added after training

Plumbing Service and Repairs

• Diagnose and repair residential plumbing issues including leaks, clogs, fixture failures, and water heater problems
• Perform repairs and installations on faucets, sinks, toilets, showers, garbage disposals, water heaters, drain lines, and pipe systems
• Ensure all work meets North Carolina plumbing code and company standards

Customer Experience

• Communicate clearly and professionally before, during, and after service
• Provide honest options and recommendations without pressure
• Maintain professionalism and respect inside every home
• Leave work areas clean and organized

Documentation and Systems

• Complete job notes, photos, and invoices accurately in service software
• Track materials used and communicate restocking needs
• Follow company service processes and documentation standards

Team Expectations

• Show up on time and prepared
• Maintain a professional appearance and attitude
• Represent Coastal Care Plumbing with pride and integrity
• Support occasional weekend and future on call needs

• Two or more years of residential plumbing experience preferred
• Strong troubleshooting and repair ability
• Valid driver's license and reliable transportation
• Ability to manage service calls independently
• Professional communication and customer service skills
• Commitment to clean and high quality workmanship

• North Carolina plumbing license or apprentice track
• Experience with drain cameras or hydro jetting
• Water heater replacement experience
• Familiarity with service software such as Jobber

• Be one of the first core team members
• Help shape the culture of a growing company
• Work for a business that values quality and honesty
• Have a clear path for advancement
• Build something you can be proud of

Ready to join our team?

Apply using the form below or contact us at