Field Service Technician; 2nd Shift - Columbus, OH area on-site

Position Overview

WE ARE HIRING A 2ND SHIFT FIELD SERVICE TECHNICIAN (ON-SITE) IN COLUMBUS, OH! The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.

Work Hours:

2nd shift; 4PM-12:30AM

• Medical Benefits from day 1
• Up to 4 weeks paid time off accrued within the 1st year
• 6 paid company holidays + 6 paid floating holidays
• 401k with up to 6% company match
• Annual Incentive Program (bonus)
• Fleet vehicle program for applicable positions

• Perform high quality preventative and emergency maintenance services on Entrust equipment
• Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:
• Day-to-day repairs may consist of:
• Maintain accurate and proper trunk inventory levels as applicable
• Follow established processes for service activity reporting and call management
• Accept, organize, and respond to service calls utilizing a dispatch system
• Drive to customer sites daily to provide service and maintenance as applicable

• Interact with customer operations staff
• Be consistently reliable and timely in all aspects of the position, and display a positive attitude
• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
• Work to continually improve customer relations
• Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values

• Participate in company sponsored personal development and quality initiatives
• Complete all company training and development courses required by Entrust
• Develop competency in required applications to confidently use diverse software and systems required by the operation
• Assist less experience personnel that require assistance with difficult repair problems
• Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

• High School Diploma/GED or equivalent
• Minimum of 2 years of electromechanical technician experience
• Proficient problem solving and troubleshooting skills
• Proficient with PC’s, current operating systems and relevant software applications
• For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work
• Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locations
• Willingness to be on-call
• Ability to lift to 70 lbs. and spend the majority of the shift including but not limited to driving, sitting, standing, bending, stooping, walking, etc.
• Valid and active drivers license, insurability if applicable for the role
• Overtime is required as needed

• Associates degree in Electronics or related field or equivalent verifiable training
• Additional electromechanical technician or field service experience
• Entrust central issuance
• Advanced technical education
• Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products
• Skilled with tools and electronic test equipment

The anticipated starting base pay for this position is: $22.68-$35.65 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan.

Entrust is an EEO/AA/Women/Disabled/Veterans Employer.

If you require an accommodation, contact

Marcina Stewart