Field Service Technician

Overview

Join Pro Mach and shine. Be a problem-solver, closer, futurist—whatever drives you. As a Field Service Technician in our Aftermarket team, you’ll travel across Minnesota, Wisconsin, Ohio, Indiana, and Michigan, providing best‑in‑class customer experiences and advanced technical support for automated packaging machinery.

Our field service team specializes in keeping machine performance strong, staying calm while acting quickly, finding solutions, and exceeding customer expectations.

• Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical work.
• Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow‑up operator training.
• Document all service activities in detailed site reports.
• Recommend machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management.
• Train customer personnel during installation, commissioning, and maintenance activities.
• When not traveling, support the Modern facility in Deer Park, NY by assembling and testing new machines and participating in customer Factory Acceptance Tests.
• Maintain flexibility to adapt to diverse work environments and resolve issues quickly.

• Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large‑scale industrial equipment.
• High School Diploma required;
  Associate's Degree in a related technical field (mechanical or electrical) preferred.
• Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred).
• Proficient in Microsoft Office with strong organizational, time‑management, and problem‑solving skills.
• Excellent communication and customer service skills, with ability to explain technical information clearly, train personnel, and work well with all levels of operators and management.
• Self‑motivated and adaptable, able to work independently while maintaining a positive, professional attitude.
• Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada).

Base Salary Range: $28.00 – $37.00 per hour.

Total compensation includes pay, potential short‑term incentive opportunities, comprehensive medical/dental/vision programs, life insurance, disability insurance, paid time off, a retirement savings plan with company match, and a wellness program. Eligibility for benefits begins on the first day of employment.

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.