Senior Field Analyst

• Provide on-site technical product services including installations, upgrades, preventative maintenance, and repairs for customers/sales group.
• Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
• Functions as a primary resource for stakeholders.
• Provides frequent status updates and documented service reports to stakeholders.
• Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and perform other additional duties or projects as assigned.
• Ensures that installation, maintenance, and other necessary work is completed on time.
• Identifies problems and recommends resolutions on existing products and procedures.
• Analyze service data, to schedule proactive and reactive service.
• Work closely with colleagues for knowledge and skills transfer.
• Ability to operate and maintain a corporate vehicle.
• Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.
• Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.
• Ability to acclimate to modified schedules.

• A minimum of 8 years of related experience
• Associate degree or Technical Certification preferred (Electronics, Bio-Medical, Optical, Mechanical) or equivalent military experience
• Computer skills, familiar with Microsoft Office, Tableau, and similar software applications
• Experience using standard electronic/laser tools and test equipment, DMM, oscilloscopes, power meters and sensors, and pressure meters
• Maintains healthcare vendor credentialing as an employee for J&J Vision
• Strong customer service skills
• Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
• Problem-solving skills to diagnose problems with malfunctioning equipment
• Time-management skills to handle appointments efficiently and stay on schedule
• Attention to detail spot issues and complete accurate reports about the repairs
• Organizational skills to keep tools and paperwork organized while in the field
• Computer and technical skills to understand the equipment fully.

Demonstrates expertise in providing technical product services for medical devices, including installation, maintenance, and repair, while ensuring compliance with factory specifications. Strong problem-solving and communication skills are essential for effective customer interaction and service reporting.

• Medical Device Installation
• Preventative Maintenance
• Customer Service Skills
• Technical Certification
• Electronic Test Equipment

• Installation
• Repair
• Preventative Maintenance
• Problem-Solving
• Time Management
• Attention to Detail
• Organizational Skills
• Technical Skills

• Written Communication
• Verbal Communication

• Technical Certification
• Healthcare Vendor Credentialing

• Medical Device Equipment
• Bio-Medical
• Electronics
• Optical
• Mechanical

• Microsoft Office
• Tableau
• DMM
• Oscilloscopes
• Power Meters
• Sensors
• Pressure Meters