Medical Interpreter- Duke Regional Hospital

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, according to U.S. News and World Report for . Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight‑loss surgery, women’s services, and heart and vascular services.

Duke Regional Hospital, Durham, NC

Perform a variety of interpretation, translation and medical escort services to assist non‑English speaking patients receiving care within the Duke Health System.

Department strongly prefers:
Spanish medical interpreter knowledge/experience.

Duke Regional Medical Interpreter department is staffed 24 hours a day, 7 days a week. 30‑hour position includes weekend shifts required: 7.5 hour shifts Monday‑Friday, then Saturdays either 7 a.m.

- 1:30 p.m. or 1 - 7:30 p.m. The weekdays will likely be 7:30 a.m.

- 3 p.m. Monday‑Wednesday or Wednesday‑Friday. Flexibility is required to provide coverage for call‑outs and holidays as needed.

Participate as a neutral party in the role as conduit of information that must flow between Duke staff and the international or domestic patient/visitors. Ensure that information pertaining to the patient’s outpatient services, hospitalization, advance directives, consents, diagnosis, prognosis, treatment plan, follow‑up appointments and health care education are accurately communicated. Address patient questions/concerns regarding this information and document per Risk Management Directives.

Provide interpreter services, convey the exact message rather than summarizing subjectively, and provide required documentation as identified by the International Patient Center. Maintain accurate daily records on all requests for service and the provision of services, and maintain accurate and timely documentation within the program database. Promote customer satisfaction related to Duke services; notify supervisor of any issues that may be problematic for patients or Duke staff.

Participate in continuing education programs and competency training to enhance the professional role of the International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues for non-English speaking patients/families/escorts. Participate in on‑call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.

Perform other related duties incidental to the work described herein.

Ability to work with diverse populations from various economic backgrounds and age groups. Ability to work as an effective member of a dedicated team. Ability to work in a fast paced health care environment with a variety of customer service needs. Accurate and appropriate interpretation skills at all times. Current N.C. driver’s license with a driving record suitable for Duke van operations and corporate risk management.

N/A

High school diploma or equivalent. Successful completion of conversation/translation competency testing in secondary language. Knowledge of medical terminology.

Previous experience in a health care setting preferred.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.