Continuous Quality Improvement Specialis

** Agency
* * Dept of Health and Human Services
** Division
* * Aging and Adult Services
** Job Classification Title
** Human Services Program Consultant III (NS)
** Position Number
**** Grade
* * NC16

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
** Description of Work
** The Continuous Quality Improvement Specialist (CQI-S) has the responsibility for monitoring, training, and providing or arranging technical assistance to the county for ensuring the aging and adult services programs are operated in accordance with Federal and State laws, and policies and rules adopted by the Social Services Commission. These programs include Adult Protective Services (APS), Guardianship, Special Assistance In Home Program (SAIH), Adult Placement, and Individual and Family Adjustment Services.

Each Continuous Quality Improvement (CQI) Specialist will serve 14-16 counties. APS and Guardianship are critical programs that are governed by NC General Statutes (GS) 108A and 35A. NC is seeing a rapid growth in the number of APS reports made to each county and the number of individuals who are in need of a guardian. The Special Assistance in Home Program is mandated by NC Session Law  and is codified in NC GS 108A.

Oversight of this program is critical for ensuring compliance with law and policy as well as compliance with the TCL Agreement. The rules and regulations for administration of Adult Placement Services have been adopted by the Social Services Commission based on its authority in NC GS 143B-153; and are filed at 10 NCAC 42A under the provisions of the Administrative Procedures Act.

Adult Placement Services are mandated through the North Carolina Social Services Block Grant Plan under the provision of G.S. 143B-l0. Many Aging and Adult Services Programs delivered by county DSS’s are mandated by the Social Services Block Grant Funding Plan (these are Federal funds administered by North Carolina and the plan is ratified by the General Assembly). In addition, this position will be responsible for working with the county in improving their program and directing the CQI process, on and off-site consultation, coaching, review of records, review of data related to performance measures and other metrics, and building professional relationships to improve outcomes for adults, children, and families while remaining in compliance with federal regulations, North Carolina General Statutes, and Administrative Rules and policies.
** Knowledge

Skills and Abilities

/Management Preferences
***** THIS IS A TIMELIMITED POSTION ENDING MARCH 31,2027
*** Salary Range: $55,823 - $97,389
* Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
** The Knowledge

Skills and Abilities

/ Management Preferences are not required. Applicants who possess the following skills are preferred.
** Advanced knowledge of the Aging & Adult Services programs in North Carolina
* Consultative or supervisory experience in Adult Services Programs to include:
Adult Protective Services, Guardianship, and Special Assistance In-Home
* Effective communications
* Accurate decisions and problem solving; coaching, leadership
* Analytical thinking and resource management; attention to detail
* Establish and maintain positive working relationships
* Respond effectively to questions and comments
** This position is 100% federally funded.
**** This position will close at 11:59 p.m. the night before the end date.
**** The Division of Aging
** works to promote the independence and enhance the dignity of North Carolina's older adults, persons with disabilities and their families through a community based system of opportunities, services, benefits and protections.  
****** Compensation & Benefits:
** The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.

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** Supplemental and Contact Information
** The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more…