Rehabilitation Casework Technician

Division

EMPLOY, INDEP FOR PEOPLE W/DISAB - EIPD

Dept of Health and Human Services

Administrative Specialist I (S)

NC08

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The Casework Technician plays a vital role in supporting the Independent Living program by providing administrative and casework assistance to two Independent Living Counselors. This position ensures efficient service delivery to consumers across six counties in the western region.

• Conduct interviews with consumers and collect diagnostic documentation to support eligibility determinations and the development of individualized employment plans.
• Maintain accurate and timely case documentation throughout the rehabilitation process using the designated case management system.
• Prepare and process essential paperwork, including billing, payment forms, and correspondence.
• Provide general administrative support as directed by the counselors, ensuring all related tasks are completed effectively and in compliance with program standards.

• Administrative Proficiency:
  Demonstrated experience in performing routine office tasks including data entry, document preparation, scheduling, and accurate filing, with a strong emphasis on precision and attention to detail.
• Interpersonal Effectiveness:
  Proven ability to build and maintain positive working relationships with consumers, colleagues, and the public. Skilled in handling inquiries, resolving conflicts, and maintaining professionalism in dynamic, fast‑paced environments.
• Organizational Agility:
  Capable of managing multiple priorities simultaneously with flexibility, strong organizational skills, and a detail‑oriented approach.
• Team
  
  Collaboration:
  
  Experience working effectively in team‑based settings, contributing to shared goals and fostering a cooperative work environment.
• Travel Readiness:
  Possession of a valid driver’s license and willingness to travel within the designated service area as required.

$37,782.00 – $66,120.00

$37,782.00 – $46,000.00

Position is eligible for a hybrid‑teleworking schedule to include weekly onsite work hours.

Posting closes at 11:59 p.m. the night before the end date.

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

• Applicants seeking Veteran's Preference must attach a DD‑214 Member‑4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to…