Child Welfare Readiness Liaison

Job title:

Child Welfare Readiness Liaison

Location:

Research Triangle Park, Durham, NC 27709

Position:
Hybrid

Duration:
Long Term

Extensive statewide travel up to 90% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days.

Seeks contract resources to prepare and provide support for County Child Welfare staff during the implementation of the statewide Child Welfare Information system (CWIS). This role is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives, working closely with the Readiness Lead to facilitate meetings, conferences, and other activities to advocate for, as well as foster and maintain effective communication with state and county staff regarding CWIS concerns impacting or related to Child Welfare.

This liaison may coordinate with other CWIS business, policy, and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the CWIS and/or elevate to management as they arise. The position uses policy subject‑matter expertise regarding NC Child Welfare, knowledge of CWIS/NC FAST functionality, and an understanding of how counties provide delivery of services to guide new users as they navigate and submit data into the new system.

The position requires significant travel throughout the state.

• Excellent written and verbal communication skills
• Change management
• Microsoft Suite (including PowerPoint, Excel, Outlook)

• Knowledge of Child Welfare policy
• Share Point
• JIRA

Travel expenses are reimbursed using the state’s protocol for submitting expenses after travel. The contractor will, at the direction of management, either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the state.