Maintenance Caseworker Ii - Medicaid; Bilingual

INCOME MAINTENANCE CASEWORKER II - MEDICAID (BILINGUAL)

DEPARTMENT:

SOCIAL SERVICES (DSS)

Selected candidate will be responsible for completing applications, recertifications and changes for the Family and Children’s Medicaid programs. Performs in-depth assessments as well as gather and document information. Assesses accuracy of information received to determine eligibility. Informs clients of all available programs and makes referrals to appropriate programs or agencies. Keeps abreast of policies and procedures governing all programs. Ability to work under pressure and to handle multiple tasks are essential.

• Considerable knowledge of the program/ areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to instruct and to evaluate the work of lower level employees.
• Ability to perform caseworker functions within structured time frames.

Strong organizational, oral and written communication skills.

One year of experience as an Income Maintenance Caseworker; or a degree from an accredited college or university; or an associate’s degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data; or a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.

Effective 8/5/2022 This position is eligible for a tiered $4,000.00 Critical Position Bonus

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Durham County is an Equal Opportunity Employer.