CFSP Hospital Liaison - West Region

CFSP Hospital Liaison – West Region

Location: Field-based in the Western Region of North Carolina. Candidates should reside in the West Region of North Carolina, preferably in Charlotte (Mecklenburg County). Must be within reasonable commuting distance; hybrid/virtual work not considered unless required accommodation is granted.

• Serve as the primary point of contact for hospitals/EDs regarding youth who are boarding and awaiting placement.
• Coordinate and maintain communication with ED staff (e.g., social work, case management, nursing leadership, security) regarding status updates, safety concerns, and barriers to discharge.
• Coordinate internally with CM and placement teams to align on next steps, required documentation, referrals, and placement efforts.
• Schedule, organize, and facilitate staffing meetings (internal and external), including preparing agendas, distributing meeting links, documenting decisions, and assigning follow‑up tasks.
• Provide clear, routine written updates to internal leadership and involved teams on each youth’s placement status, risks/safety concerns, and outstanding needs.
• Track each youth’s boarding timeline, current location/status, and key placement/discharge barriers; ensure information is current and accessible to the team.
• Support escalation processes when safety concerns, service gaps, or systemic barriers require DHHS/leadership involvement.
• Ensure communication is accurate, timely, trauma‑informed, and aligned with confidentiality and information‑sharing requirements.
• Collaborate with hospitals and internal partners to promote continuity of care and reduce avoidable delays in discharge/placement.

• External:
  Hospital ED staff, hospital social work/case management, behavioral health teams, and other involved providers.
• Internal:
  Care managers, placement specialists, utilization management/authorization (as applicable), and leadership.

• Strong coordination and follow‑through; able to manage multiple active cases simultaneously.
• Clear, professional written and verbal communication; ability to convey high‑risk/safety information succinctly.
• Skilled at facilitating meetings and driving action items to completion.
• Calm, solutions‑oriented approach in high‑stress situations.
• Strong documentation and tracking habits; attention to detail and deadlines.
• Ability to navigate complex systems and collaborate across agencies/organizations.

• BA/BS degree and a minimum of one year of experience working directly with people related to the specific program population or other related community‑based organizations; or any combination of education and experience which would provide an equivalent background.

• Experience working with youth in crisis, ED boarding, psychiatric placement, or child welfare/juvenile services.
• Familiarity with community‑based placements and levels of care for youth.

• Primarily office/remote with frequent phone, email, and virtual meeting coordination; may include periodic onsite hospital visits depending on program needs.
• Work involves time‑sensitive coordination and exposure to high‑acuity situations via reports from hospitals and teams.

Applicants requiring accommodation to participate in the job application process should submit an Accessibility Accommodation Request Form.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, and local laws.