Maintenance Caseworker Iii

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more nc.gov.

Incumbents are responsible for the total process of determining applicant/client eligibility within Food and Nutrition Services. This includes performing eligibility determination and redetermination functions, applying in-depth knowledge of the Food & Nutrition Program, and functioning independently to execute complex tasks. The incumbent prepares and presents evidence for local and state appeal hearings and may be assigned additional duties in other program work areas as needed.

• Considerable knowledge of NC FAST and Social Service programs.
• Ability to read, analyze, and interpret rules, regulations, and procedures.
• Ability to research, analyze, and interpret automated system problems.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data and explain rules and regulations.
• Ability to perform caseworker functions within structured time frames.
• Ability to work under pressure and handle multiple tasks.

Requires two years of experience as an Income Maintenance Caseworker; a degree from an accredited college or university; or an associate’s degree in accounting, business administration, human services, secretarial science or a closely related field and at least two years of paraprofessional, clerical or other public contact experience that includes negotiating, interviewing, obtaining, analyzing, and evaluating data; or a high school diploma and at least five years of paraprofessional, clerical or other public contact experience that includes negotiating, interviewing, obtaining, analyzing, and evaluating data.

• A minimum of three or more years direct experience in Food and Nutrition Services program.
• A minimum of three or more years of Department of Social Services experience.
• NC Fast Core and FNS Level One Certification.

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.