Maintenance Caseworker Ii - Food​/Nutrition Services & Child Care Subsidy

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SOCIAL SERVICES (DSS)

MAY 11, 2026

OPEN UNTIL FILLED

$46,916.00 - $63,309.00

MULTIPLE

FULL-TIME, NONEXEMPT

THIS POSITION IS ELIGIBLE FOR A TIERED $4,000.00 CRITICAL POSITION BONUS.

THIS POSITION HAS BEEN REPOSTED; ALL PREVIOUSLY SUBMITTED APPLICATIONS REMAIN UNDER CONSIDERATION AND NO FURTHER ACTION IS REQUIRED.

Work involves performing all of the following functions; (intake, processing and review) in one of the following income maintenance programs; (Food Stamps, Aid to Families with Dependent Children, Medicaid or County Special Assistance); or in performing all functions in one of the income maintenance programs; oil' in performing two or more functions in the Medicaid-Long Term Care Program; and/or acting as a lead worker over Income Maintenance Caseworkers I.

In the intake process, employees are responsible for obtaining all pertinent data concerning the clients' family composition, financial, employment and health status. Employees may also be involved in processing clients' application through the verification of all information obtained during intake. Work may also involve the redetermination or review of the clients' case on a periodic basis, in order to reverify the clients' eligibility for continued participation in the program.

The employees' responsibility for determining the clients' initial or continuing eligibility for any given program will depend upon the function or combination of functions performed. Employees with lead worker responsibilities require greater familiarity with program policies and processing functions in order to correct any errors detected during second party reviews

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

Responsible for taking applications, completing redeterminations and/or changes for the Food & Nutrition Services, Medicaid and/or Work First Assistance Programs or the Child Care Subsidy program. Performs in-depth assessments as well as gathering and documenting information. Assess accuracy of information received to determine eligibility. Informs clients of all available programs and makes referrals to appropriate programs or agencies. Keeps abreast of policies and procedures governing all programs.

Ability to work under pressure in a fast-paced environment, handle multiple tasks, and process a high volume of applications. Responsible for maintaining a positive working relationship with community stakeholders. Responsible for adhering to Federal, State, and Local performance measures are essential.

• Considerable knowledge of the program/ areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to instruct and to evaluate the work of lower level employees.
• Ability to perform caseworker functions within structured time frames.
• Strong organizational, oral and written communication skills.
• Bilingual skills preferred.

One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Preference will be given to applicants with a degree from an accredited college or university; or an associates degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data or a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.

CANDIDATES WILL BE REQUIRED TO PASS NC FAST CERTIFICATION TRAINING UPON HIRE.

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are…