SSVF Carolinas Team Lead - Durham

Job Details

Job Location:

SSVF Carolinas - Durham, NC 27707

Position Type:
Full Time - 40 Plus

Education Level: Bachelor's Degree Obtained

Salary Range: $55,000.00 - $55,000.00 /year

Travel Percentage:
Up to 50%

Job Shift: Day

Job Category:
Supervisory Level (Supervisors and Leads)

Job Title:

Team Lead

Department:
Supportive Services for Veteran Families (SSVF)

Reports to:

Assistant Director

Supervises:
Case Manager(s)

Travel Requirement:
Telework capacity and travel within the Carolinas as needed.

Effectively provides day‑to‑day management for SSVF staff, drawing on experience in homelessness prevention, rapid re‑housing, and transitional supportive services. Facilitates client linkages from intake and assessment through to attainment or maintenance of permanent housing, while promoting accessibility, outreach, case management, advocacy and wrap‑around supports.

• Hold a caseload for the SSVF program.
• Provide day‑to‑day operational activities, including maintaining and tracking SSVF documents.
• Lead the SSVF program team.
• Back‑up support for SSVF case management teams, acting as an additional resource for Case Managers.
• Coordinate client outreach and recruitment efforts.
• Designate incoming cases for intake to the Case Management team.
• Develop inter‑agency relationships to enhance referral processes.
• Review client files, providing guidance and direction to case managers.
• Resolve client issues raised by Case Managers.
• Conduct weekly SSVF team meetings.
• Monitor case managers to ensure all available services are provided to each veteran household on a regular basis, evaluating service quality and effectiveness.
• Review and approve check requests.
• Serve as liaison with local landlords, addressing landlord/tenant issues; develop and administer a mediation program, providing assistance in client needs.
• Maintain good landlord/tenant relations.
• Facilitate outreach activities, including presentations to service providers and potential landlords, community fairs, one‑on‑one engagement, and education on available housing resources.
• Assist in developing planning, evaluation, and implementation procedures for the SSVF program.
• Maintain records and prepare forms, reports, and correspondence related to the federal grant‑funded SSVF program.
• Attend and participate in public meetings and presentations to explain the SSVF program.
• Facilitate and encourage information exchange with local, county, and regional agencies.
• Facilitate coordination of services with community partners, as assigned.
• Maintain and update knowledge through conferences, seminars, and in‑service trainings, as determined with departmental leadership.
• Plan and conduct training programs, as assigned.
• Analyze and evaluate data, prepare reports, and make specific recommendations regarding the SSVF program.
• Provide quarterly summaries and documentation reports required by the SSVF grant.
• Complete the monthly report cover sheet and repository upload, along with all other required reporting.
• Coordinate outreach efforts, including establishing outreach plans and schedules to visit the VA, shelters, and other congregating locations, and develop communications with the VA and key housing providers.
• Screen potential program participants for eligibility using approved forms and verify participant information and income status with applicable agencies.
• Conduct housing and comprehensive supportive services assessments, developing a comprehensive Family Services Plan.
• Coordinate services between the program and community partners for persons served and their families/supporters.
• Work with persons served, family members, housing agencies, and professionals to revise service plans and develop placement, stabilization, and follow‑up plans.
• Provide or arrange for housing…