Family Support Specialist II; Social Service Exp

Family Support Specialist II

The Family Support Specialist II is responsible for providing comprehensive case management, referrals, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance the quality of life for seniors and people with disabilities, and increase opportunities for residents. This role involves collaborating with a team of professionals in various fields to determine suitable approaches and support families in different neighborhoods under the U.S. Department of Housing and Urban Development.

Responsibilities include conducting intake, assessments, enrolling residents in family support programs, and visiting various locations for resident information gathering. The specialist will collaborate with families on Development Plans, assist in accessing social services, advocate for service delivery for up to 100 individuals, ensure privacy, track resident data in USI's "LEARN" system, attend community and program-related meetings, and be available for occasional nights/weekends.

Travel up to 25% is required, along with performing administrative tasks. The specialist will provide resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship. Consultation services in financial management and goal-setting will be offered, along with hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.

The specialist will also support and promote the development of the USI CDFI client base.

Qualifications include a Bachelor's degree in Social Work, Sociology, Psychology, or related field, 3+ years of experience as a case manager or in direct practice with low-income households; health services experience a plus. A valid driver's license and automobile availability for work use are required. Commitment to strengths-based, family-focused service planning and understanding of program philosophies are necessary, along with the ability to handle confidential information professionally.

An independent and proactive work ethic with strong team collaboration skills is essential. Availability for evening and weekend functions as required, strong verbal and written communication skills for diverse communities, effective real-time priority management, and excellent organizational, planning, and time management skills are also required. Proficiency in MS Office Suite (Advanced Excel) and other common software is necessary.

Urban Strategies, Inc. is an Equal Opportunity Employer.