SSVF Carolinas - Co-Team Lead - Durham

Job Title:

Co-Team Lead Group:
Programs Department:
Supportive Services for Veteran Families (SSVF)
Region: NC

Location:

NC region

Classification:
Non-Exempt Status:
Full Time

Reports to:

Team Lead or Assistant Director Supervises: N/ATravel Requirement:
Telework Capacity and travel in the Carolinas region as needed.

COMPANY OVERVIEW Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America one of the nations largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged to go wherever we are needed, and do whatever comes to hand. Their declaration continues to guide Volunteers of America's impact on Helping Americas most vulnerable.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY Effectively provides day-to-day management for SSVF staff. Has relevant experience in homelessness prevention, rapid re-housing and transitional supportive services. Provide key linkages for clients beginning at their intake and assessment following through to their attainment or maintenance of permanent housing in their home community. The position will promote accessibility, outreach to targeted populations, and provide case management, advocacy and wraparound supports and services with the VA and in the community.

RESPONSIBILITIES:

Hold a case load for SSVF Program Provide day-today operational activities, including maintaining and keeping track of SSVF documents.

Provides team leadership for the SSVF program

Provide back-up support for SSVF case management teams and act as an additional resource for Case Managers Coordinate client outreach and recruitment efforts for SSVFDesignates incoming cases for intake to Case Management Team Develops inter-agency relationships to enhance the referral processes

Review client files and provide guidance and direction to case managers

Resolve client issues raised by Case Managers Conduct weekly SSVF team meetings

Monitors case managers to assure all available services are provided to each veteran household on a regular basis, determining quality and effectiveness of services provided

Review and approval check request

Serve as liaison with local landlords and dealing with landlord/tenant issues; develop and administer a mediation program and responsible for providing assistance and support in serving client needs

Coordinate and maintain good landlord/tenant relations

Facilitate and/or conduct outreach activities including presentations to service providers and potential landlords, community fairs, one on one engagement, and education on available housing resources

Assists with the development of planning, evaluation and implementation of procedures in support of the SSVF program

Maintains records and prepares forms, reports and correspondence related…