Product Management Director - Property Tax

What You'll Do

Avalara is seeking a Director, Customer Engineering to lead the customer-facing technical engineering function for Avalara Property Tax. Reporting directly to the General Manager of Property Tax, this leader will be the senior technical point of accountability for complex application integrations, strategic customer setup, implementation assurance, and partner technical excellence.

Avalara Property Tax is a high-growth application addressing an estimated $5 billion total addressable market. Success requires a Customer Experience motion that gives new customers confidence from the start: the right integration strategy, the right technical architecture, strong partner guidance, and a clear path from setup to value.

This role will serve as the technical bridge between customers, certified implementation partners, Product, and Engineering. The Director will lead complex integrations involving APIs, MCP servers, Snowflake, Blackhole API, and major ERP connector ecosystems, and will also serve as the technical leader of the Center of Excellence for the certified implementation partner program.

Customer Engineering will be the tip of the spear for innovation. Product Engineers on the team may use AI-enabled development tools, such as Cursor and code-assist agents, to prototype customer workflows, test integration patterns, and create near-production-ready accelerators. Product and Engineering will then move validated prototypes through roadmap prioritization, architectural review, security and control validation, hardening, and release management.

Customer Engineering Leadership

• Build and lead a Customer Engineering function that combines solution architecture, implementation engineering, product-engineering prototyping, partner enablement, and customer-facing technical communication.
• Establish operating standards, review practices, documentation expectations, and governance that accelerate strategic setup without bypassing Product, Engineering, the Architecture Review Board, Security, or compliance controls.
• Serve as the senior technical voice for strategic accounts, complex implementations, partner escalations, and customer executive assurance.

Complex Integrations and Solution Architecture

• Lead technical discovery, solution design, and architecture review for complex Avalara Property Tax integrations, including APIs, MCP servers, Snowflake, Blackhole API, and major ERP connector ecosystems.
• Guide customers through data flows, authentication and authorization, ERP connectivity, observability, testing, security, data-handling, and supportability considerations.
• Create reusable reference architectures, implementation blueprints, integration test plans, and go-live readiness checklists.

Innovation and AI-Enabled Prototyping

• Lead an AI-enabled prototyping discipline using tools such as Cursor, code-assist agents, automated test generation, API mocking, and documentation generation to accelerate validated learning.
• Define near-production-ready handoff criteria for Product and Engineering, including the customer problem, business value, technical design, test results, security considerations, data impacts, and supportability notes.
• Convert customer and partner implementation friction into quantified product insights and reusable accelerators that reduce time-to-value across the customer base.

Certified Implementation Partner Center of Excellence

• Serve as the technical leader for the Center of Excellence supporting the certified implementation partner program.
• Create technical certification standards, enablement materials, sandbox/lab exercises, reference builds, architecture guidelines, and quality review gates.
• Train and certify partners on Avalara Property Tax integration patterns, APIs, data flows, ERP connector ecosystems, and implementation best practices.
• Establish partner escalation paths, technical design reviews, implementation QA, and continuous-improvement mechanisms that measure partner readiness, quality, capacity, and customer satisfaction.

Cross-Functional Operating Model

• Partner with the GM to inform product direction through customer signals, market feedback, implementation learnings, partner feedback, and technical feasibility.
• Partner with Product to prioritize validated prototypes, roadmap candidates, workflow gaps, and implementation friction.
• Partner with Engineering and the Architecture Review Board to ensure production releases meet architectural standards, secure SDLC requirements, scalability, reliability, controls, and supportability expectations.
• Partner with Customer Experience, Sales, Solutions Consulting, Support, and Managed Services to create a seamless journey from opportunity through renewal.

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field; equivalent practical experience considered.
• 10+ years of experience in enterprise SaaS, customer engineering, solution architecture,…