Software Engineering Manager – Solution Testing & Quality

Performance Testing Engineer

Cisco's Customer Experience (CX) organization is a fast-growing, innovative team dedicated to delivering an outstanding digital experience for customers and partners. The CX Platform team supports this mission by building scalable, AI-driven performance testing solutions for modern cloud-native technologies. Our high-impact quality engineering team operates across the US and India, fostering a fast-paced, collaborative, and data-driven culture grounded in ownership and accountability.

Joining us means contributing to seamless, high-performing SaaS and on-premises applications that accelerate customer success and drive Cisco's agility in a dynamic market.

Your Impact

Design, script, and execute comprehensive load, stress, endurance, and benchmarking tests across UI, API, and backend layers to ensure system reliability. Develop and maintain detailed test plans and automation documentation to enable reproducibility. Leverage AI tools to accelerate test case generation and optimize performance scripts. Diagnose complex performance bottlenecks across Linux servers, networking hardware, and AWS infrastructure. Integrate automated test suites into Dev Ops pipelines to establish continuous performance guardrails and provide actionable insights to development teams.

Your success will be measured by improved system performance, early detection of regressions, and enhanced customer experience.

Minimum Qualifications

• Bachelor's degree with 12+ years, or master's degree with 8+ years of experience in Software Engineering, Quality Engineering, Solution Testing, or Test Automation, including 4+ years of direct people management.
• Experience in testing methodologies, quality strategy, E2E solution validation, defect prevention, and release readiness.
• Experience in Python or Java, test automation, UI/API testing and CI/CD.
• Experience with cloud and infrastructure technologies such as AWS, Kubernetes, containers, Linux/Unix, and distributed systems.
• Experience in enterprise networking and cloud/on-prem integrated environments.

Preferred Qualifications

• Experience defining an organization-wide quality vision, automation strategy, engineering standards, and continuous improvement roadmap.
• Experience in leading global/cross-functional teams, manage quality risks and customer escalations, and partner with Engineering, Product, SRE, and Release Management.
• Experience driving AI/GenAI adoption in Quality Engineering, including LLM-assisted development, agentic workflows, intelligent test generation, and no-code/low-code automation.
• Experience with Cisco products, enterprise networking platforms, network controllers, devices, telemetry, data pipelines, and integrated cloud solutions.
• Experience in improving automation coverage, release quality, defect escape rate, customer-impacting incidents, and regression efficiency.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full…