Director of Scheduling Optimization & WFM Platform
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-09-09
Listing for:
Fidelity Investments
Full Time
position Listed on 2026-09-09
Job specializations:
-
Software Development
Job Description & How to Apply Below
Fidelity Investments is building a modern Workforce Management platform and seeks a hands-on optimization expert. You will own the constraint model end to end and implement a production-grade solver for schedule optimization at scale.
Lead model development, validate performance metrics, and collaborate with engineers to deliver reliable enterprise-grade optimization capabilities for contact center forecasting and staffing.
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