Lead Operations Supervisor

POSITION SUMMARY – OPERATIONS LEAD SUPERVISOR

Reporting to the Operations Manager, the Operations Lead Supervisor is responsible for the administrative work involved in the planning, coordinating, and supervising of the daily operations of the GoDurham public transit system including, but not limited to, training supervisors on the CAD/AVL system, developing route and schedule assignments for bus operations. Plans, directs, and coordinates activities of personnel to provide passengers with fast, efficient, and safe transportation.

Coordinates dispatching activities, communication with the Operations’ Department, and assignment of drivers to obtain optimum use of facilities, equipment, and human resources. Train all new supervisors to ensure that all company rules, policies, and procedures are clearly understood. Assist the training department when necessary to provide new operator skills deployment. Creates, documents, updates and forwards all personnel and operational records appropriately;
Ensures accurate recording of transit ridership data, bus schedule adherence, employee performance, and vehicle maintenance.

Ensures compliance with County, local, state, and federal regulations regarding transit operations such as vehicle safety, driver certifications and training.

Knowledge: Must have thorough understanding of Durham area and of the GoDurham routes, service policies, employee roster, safety policies, FTA guidelines, and customer service policies. Understanding of transit operations and related regulations required. Post-secondary training in supervision/management, safety, training, human resources, or related fields is desired.

Experience: Four (4) years of direct transit operations experience is a minimal requirement. Prior experience in a supervisory or leadership position is a plus. Internal candidate’s personnel and attendance records will be reviewed for compliance with company policies and procedures.

Skills: Must have well-refined verbal and written communications skills. Organization skills and self-directed work ethic are essential. Must be a strong communicator with effective listening skills. Able to prepare and present clear, concise, and accurate reports to members of management. Proficiency with transportation CAD/AVL software, Microsoft Outlook, Word, and Excel programs is required.

Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Vision, hearing, speech, and manual dexterity are required. A valid North Carolina CDL driver’s license is necessary. Must have the ability to read, analyze and interpret general information concerning organizational needs and operations. Other normal office-related physical demands may be necessary.

Must have the ability to listen, reason, think, concentrate, and interact with others. The ability to exercise self-control and work under stressful conditions is necessary, particularly in employee relations situations.

• Engage with all Operations Supervisors to ensure that company goals and objectives are met on a daily/weekly/monthly basis.
• Serve as a backup to the Operations Scheduler to ensure that time keeping via the company system is completed for payroll review. Successfully document and communicate across multiple departments to ensure that operator time is correct and delivered in a timely manner.
• Assigns, directs, and supervises transit, dispatching and related operations:
• Manages Supervisor Callouts & Day-to-Day Schedules. (Call out Coverage and additional shifts). Informs AOM of all Callouts and the scheduled coverage. Works with the AOM to design supervisor shifts and schedule deployment.
• Oversees the daily work assignments for Operators using the run board, extra board, and stand‑by or call‑in Operators in accordance with the collective bargaining agreement and appropriate control mechanisms to improve efficiency, labor utilization and cost control.
• Monitors two‑way radio; directs or assists Operators to ensure on‑time performance as well as appropriate response to detours,…