Service Supervisor

Responsibilities

• Supervise, train and support catering staff, including servers, chefs and support personnel, setting clear expectations and providing ongoing feedback.
• Maintain food quality, presentation and service standards, addressing and resolving any issues promptly to ensure customer satisfaction.
• Coordinate delivery, setup and breakdown of catering equipment and supplies, overseeing the flow of events including food service, beverage distribution and guest interactions.
• Manage inventory and order supplies as needed to maintain adequate stock levels.
• Foster positive relationships with clients and guests, handling inquiries, requests and special dietary requirements with professionalism and courtesy.

• Previous experience within the hospitality industry.
• Passion for food and customer service.
• Ability to supervise, train and support a team.
• Strong delegation skills.
• Excellent organisational abilities and high attention to detail.
• Concise and effective verbal and written communication.
• Adaptability and a solution‑oriented perspective.

• 28 days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24-week enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts via Perkbox app.
• Wellbeing hub.
• Employee assistance programme.
• Cycle to work scheme.

Baxter Storey is committed to encouraging equality, diversity and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. To support this commitment we have set an ED&I ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

For almost 20 years we have created beautiful spaces, exciting menus and friendly teams across offices, stadiums, cathedrals and universities, delivering the hospitality experience our customers deserve. We are looking for bright and talented individuals to join our team and build a career we are proud of.