Food and Beverage Manager

Job Description:

Food & Beverage Manager (4
* Hotel, Durham)

Role Overview

As Food & Beverage Manager, you will join a 4
* hotel in the heart of Durham, bringing a heightened level of expertise, a results-driven approach, and a genuine passion for elevating the dining experience. You will support the smooth running of the Food & Beverage department, ensuring all aspects of the guest food & beverage service experience are delivered to the highest levels.

Key Responsibilities

Oversee day-to-day operations of the Food & Beverage department
Ensure consistent delivery of a high-quality guest dining and service experience across outlets
Lead, motivate, and support the F&B team with a hands-on approach
Drive performance through KPI monitoring, service standards, and continuous improvement
Maintain excellent presentation, product quality, and service compliance at all times
Handle guest feedback and resolve issues quickly using strong problem-solving capabilities
Manage rostering and resource planning to ensure efficient service delivery
Support training and development to improve team performance and service consistency
Collaborate with other departments to ensure smooth end-to-end guest experiences

Skills & Experience Required

Proven experience in food & beverage service, with strong guest-facing operations knowledge
Excellent managerial skills with a hands-on, lead-by-example work style
Strong problem-solving ability and confidence working under pressure
Passion for elevating standards and delivering exceptional dining experiences
Strong communication skills and ability to maintain high service expectations

Working Hours

40 hours per week

What We Offer (Summary)

Opportunity to lead and develop a dynamic F&B team in a well-located 4
* hotel in Durham
A role focused on raising service standards, improving guest satisfaction, and driving results