Administrative Assistant II - Zoning Board of Appeals & Municipal Services Duxbury, MA

Position Title: Administrative Assistant IIZoning Board of Appeals & Municipal Services

Department: Municipal Services

Reports To: Director of Municipal Services

FLSA Status: Non-Exempt, part-time, non-benefit eligible

Position Grade: Personnel Policies, Non-management, Grade 3

Rate: Hiring range $25.48 - $29.90. Full range $25.48 - $34.39

Work Schedule: 19.5 hours per week

Start Date: Position available July 1, 2026

Nature of Work: The Administrative Assistant performs administrative office management function to the Municipal Services Department and provides administrative support to the Board of Appeals and the Director of Municipal Services.

The position entails the performance of complex office tasks requiring composing and typing correspondence, reports, computer data entry work, record keeping, filing, and working directly with customers and other municipal personnel. The Administrative Assistant is responsible for maintaining and improving upon the efficiency and effectiveness of all areas under his/her direction and control.

Supervision Received: Works under the direct supervision of the Director of Municipal Services and in accordance with applicable state and local laws and regulations.

Confidentiality: Employee has regular access to confidential information of the department. Confidentiality must be maintained with regard to this information in accordance with Departmental Policy and the Public Records Act.

Accountability: Duties include responsibility for technical processes, service delivery, and contribution to the municipal finances and recordkeeping for the Town. Consequences or errors, missed deadlines or poor judgment could severely jeopardize the department operations or have extensive financial and legal repercussions, excessive costs, delay of service delivery and adverse public relations.

Judgment: Guidelines may be in the form of administrative or organizational policies, general principles, legislation or directives that pertain to a specific department or functional area. Extensive judgment is required to develop new or adapt existing methods and approaches for accomplishing objectives or to deal with new or unusual requirements within the limits of the guidelines or policies.

Complexity: The work consists of employing many different concepts, theories, principles, techniques and practices relating to an administrative field. Assignments typically concern such matters as Board of Appeals and recommending improvements.

Nature and Purpose of Public Contact: Employee interacts constantly with co-workers and the public. The employee deals with the public and other individuals regarding information pertaining to them in the Town’s records under the Administrative Assistant’s assigned responsibilities. Excellent communication and customer service skills are required involving courtesy, tact, and diplomacy in resolving complaints or concerns of the public and in working with co-workers, State and County agencies.