Public Safely Dispatcher

Public Safety Dispatcher – Regional Old Colony Communications Center

Great employee benefits: 75/25 health insurance & increased pay for experienced candidates

Are you calm under pressure, quick on your feet, and ready to play a critical role in coordinating emergency response? The Town of Duxbury is seeking individuals with a passion for public safety and a dedication to community to serve as Public Safety Dispatchers to the communities of Duxbury, Halifax, Hanover, Hanson, Pembroke, Plympton, and Rochester.

Apply now to be part of the Regional Old Colony Communications Center (ROCCC) — a team of dedicated dispatchers/telecommunicators, supervisors, and administrative staff who proudly serve seven communities. ROCCC answers all 9-1-1 calls for service and coordinates the dispatch of police, fire, and emergency medical responders when seconds count. Work environment focused on collaboration, teamwork, and professional growth with paid training and certifications.

This role requires the ability to manage emergency and non-emergency calls professionally, operate multiple radio systems, think clearly under pressure, and act independently using sound judgment. In this critical position, your voice, focus, and decision-making directly impact community safety.

If you thrive in a fast-paced environment, value teamwork, and take pride in serving the public, we invite you to join our mission as a trusted link in our region's safety network.

Position Title:

Public Safety Dispatcher – Full-Time

Department:
Regional Old Colony Communications Center

Position Grade: 1

Pay Rate: $28.52-$35.56 per hour in four steps (July 1, 2026, pay range $29.09-$36.27)

Contract:

Regional Old Colony Public Safety Dispatcher's Union

Schedule:

Rotation of four on two off eight-hour shifts. Candidates must be able to work any shift as assigned, including days, evenings, and overnights (8:00 a.m. – 4:00 p.m., 4:00 p.m. – 12:00 a.m., and 12:00 a.m. – 8:00 a.m.). This is not a fixed-shift position—coverage for all shifts, including nights, weekends, holidays, and special events, is required. Availability for nights and weekends required.

Reports To:

Dispatch Supervisors, Public Safety Dispatch Deputy Director, and Public Safety Dispatch Director

Minimum Qualifications - High school diploma or equivalent; some college or relevant coursework in criminal justice, emergency management, or communications preferred. Prior experience in a public safety communications center or other high-volume customer service setting is preferred but not required. Ability to remain calm, focused, and effective under pressure, particularly during high-stress or emergency situations. Strong verbal and written communication skills, including the ability to communicate clearly over the phone and radio.

Ability to multitask, prioritize calls for service, and manage competing demands in a fast-paced environment. Willingness and availability to work all shifts, including nights, weekends, holidays, and occasional mandatory overtime. Strong interpersonal skills with a demonstrated ability to work respectfully and effectively with a diverse team and the public. Basic computer literacy and ability to learn multiple technology platforms used in emergency communications (e.g., CAD, CJIS, E911).

Must successfully complete a comprehensive background check, including criminal history, reference checks, drug screening, and psychological evaluation. Must obtain and maintain the following certifications within six months of employment:

Must complete the ROCCC in-house training program, including classroom, simulation, and on-the-job training phases, and demonstrate ongoing proficiency.

Special Requirements:

This position requires the ability to work rotating shifts, including overnights, weekends, holidays, and occasional mandatory overtime. Dispatchers may be required to remain on duty during major…