Director Municipal Services

Municipal Services Director

The Municipal Services Director is responsible for the planning, organizing and supervision of inspection work to ensure enforcement and compliance with federal, state and local codes, laws and zoning and other bylaws and all applicable regulations; oversees the issuance of required permits applicable to building or structure construction and/or renovation plans and zoning ordinance compliance. Employee conducts periodic inspections, maintains records, and issues Certificates of Inspection for existing buildings as required by statute including;

places of assembly such as night clubs, restaurants, meeting halls, churches and schools, and for institutional uses, such as hospitals, nursing homes, jails and prisons, and residential uses, such as hotels, lodging houses, limited group residences and all multifamily structures. Provides responsive service on all complaints of property owners, tenants and others; investigates alleged violations and takes action, if necessary.

Employee is required to perform all similar or related duties.

The work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations, or transactions, and determining actions to be taken within the limits of standard or accepted practices. Guidelines include a large body of policies, practices, and precedents, which may be complex or conflicting, gment is used in analyzing specific situations to determine appropriate actions. Employee is expected to weigh efficiency and relative priorities in conjunction with procedural concerns in decision making.

Requires understanding, interpreting and enforcement of state laws and local ordinances.

The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to a professional or technical field. Assignments typically involve evaluation and interpretation of factors, conditions or unusual circumstances; inspecting, testing or evaluating compliance with established standards or criteria; gathering, analyzing and evaluating facts or data using specialized fact-finding techniques; or determining the methods to accomplish the work.

Relationships are constantly with co-workers, the public and with groups and/or individuals such as civil leaders, peers from other organizations, representatives from professional organizations, and news media. The employee serves as a spokesperson or recognized authority of the organization in matters of substance or considerable importance. The employee deals with the public and other individuals on behalf of the department to communicate departmental practices, procedure, regulations or guidelines.

May encounter individuals who have conflicting opinions or objectives, diverse points of view or differences where skillful negotiating and achieving compromise is required to secure support, concurrence and acceptance or compliance; or one-on-one relationships with a person who may be under severe stress, where gaining a high degree of persuasion may be required to obtain the desired effect. The employee represents to the public a functional area of the municipality on matters of procedures or policy where perceptiveness is required to analyze circumstances in order to act appropriately.

Excellent communication and customer service skills are required involving courtesy, tact, and diplomacy in resolving complaints and concerns of the public.