Medical Receptionist

Description

As the first and last point of contact for patients, Medical Receptionists are the face of the practice and play a critical role in shaping the patient's experience. They create a welcoming, professional, and compassionate environment while ensuring efficient scheduling, accurate patient information, and seamless communication between patients and clinical staff. Through exceptional customer service, attention to detail, and a commitment to confidentiality, Medical Receptionists help build patient trust, support operational excellence, and contribute to the overall success and reputation of the practice.

• Deliver a professional, welcoming patient experience from arrival through departure.
• Ensure provider schedules are optimized to support patient access, productivity, and operational efficiency.
• Facilitate timely communication and resolution of patient inquiries, requests, and concerns.
• Maintain accurate patient information, documentation, and records to support quality care and compliance.
• Verify coverage and collect patient financial responsibilities to support revenue cycle integrity.
• Coordinate effectively with clinical and administrative teams to ensure seamless patient care.
• Ensure patient visits are prepared and processed efficiently, minimizing delays and disruptions.
• Maintain an organized, professional front office environment that reflects Dermio Dermatology's standards.
• Contribute to the achievement of Dermio Dermatology's mission, vision, values, and patient service goals

• Excellent verbal and written communication skills with a professional and patient-focused approach
• Strong customer service skills with the ability to create positive patient interactions
• Demonstrated empathy and emotional intelligence when handling sensitive or high-stress situations
• Strong organizational skills with the ability to multitask and maintain attention to detail
• Ability to work effectively in a fast-paced, high-volume environment
• Proficiency with computers and ability to learn and use practice management systems
• Consistent reliability, punctuality, and accountability
• Team-oriented mindset with openness to feedback and commitment to continuous improvement
• Willingness and ability to travel between office locations as needed

• High school diploma or GED is required

• Prior experience in a medical, dermatology, or specialty healthcare front office setting
• Familiarity with medical scheduling systems and electronic health records (EHR), Mod Med/EMA
• Experience with insurance verification and patient financial collection processes
• Knowledge of medical terminology and basic understanding of dermatology services
• Experience handling multi-provider schedules in a high-volume clinical environment
• Prior exposure to patient intake, registration, and front desk operations
• Bilingual communication skills (a plus, depending on patient population needs), Spanish