Senior IT Services Engineer

The Senior IT Services Engineer & Rev Tech Deployment Lead is the hands‑on owner of NDS's local IT service offering and the primary technical point of contact for existing local IT customers. This is an individual‑contributor role with no direct reports: the person in this seat personally travels to client locations to install, replace, upgrade, and troubleshoot equipment, and takes direct calls from customers who need a responsive, knowledgeable resource.

The role also leads deployment of Rev Tech Partners' RCM SaaS products into client environments. Deep, practical knowledge of dental and small‑business IT environments — including getting data out of dental/medical EHR and practice management systems — is essential.

----Must have established Indiana Residency----

• Personally travel to client sites to install, replace, upgrade, and troubleshoot firewalls, servers, desktops/workstations, phone systems, and other small‑business IT equipment.
• Serve as the direct, responsive point of contact for customers who call in with issues — respond promptly and resolve or triage on the spot.
• Own day‑to‑day health of client environments: patching, antivirus/endpoint monitoring, backup verification, and remediation of issues surfaced by the RMM platform (Ninja One) and other monitoring tools.
• Apply strong working knowledge of dental‑practice IT environments and workflows, including extracting and exporting data from dental and medical EHR/practice‑management systems for reporting, migrations, or Rev Tech integration work.
• Use existing SOW/MSA templates and price sheets to scope and quote new client engagements and out‑of‑scope project work.
• Stay current on and help adopt new automation tooling as it is rolled out (RMM and beyond).
• Prepare and personally deliver monthly report readouts to small‑business clients, covering system health, backup status, and open items.
• Educate client stakeholders (often practice owners or office managers, not technical staff) on identified risks and walk them through remediation project options in plain language.
• Maintain and prioritize each client's remediation backlog, recommending next projects based on risk and business impact.

• Lead deployment of Rev Tech Partners' RCM platform suite (Insight Flow, NDS Data Vault, Exo Comp, ReconIQ) into client environments, from kickoff through go‑live and hypercare, typically against 14‑day go‑live SLAs per practice.
• Extract and prepare data feeds from client PMS/EHR systems for Rev Tech's ETL/Data Vault integration.
• Coordinate Azure subscription/tenant setup and basic database/schema configuration for Rev Tech deployments, or work directly with Rev Tech's engineering team on these tasks.
• Run discovery sessions and UAT with client stakeholders, and deliver go‑live sign‑off and basic training/SOP documentation.

• Follow HIPAA, HITECH, and SOC 2 Type II‑aligned practices when handling client data and systems, given the dental/healthcare client base.
• Maintain access control, encryption, and backup practices on client systems in line with each client's MSA/SOW commitments.

• 3-5+ years of hands‑on IT support/field engineering experience, ideally within an MSP or small‑business IT environment.
• Strong, demonstrable dental‑practice IT knowledge: common PMS platforms, dental‑specific hardware/imaging integrations, and typical practice workflows.
• Experience extracting data from dental and/or medical EHR and practice‑management systems.
• Solid troubleshooting and installation skills across firewalls, servers, desktops/workstations, VoIP/phone systems, and general small‑business network equipment.
• Working knowledge of Microsoft 365, Intune/Endpoint Manager, and basic Azure administration.
• Comfort using an RMM platform (Ninja One or similar) for day‑to‑day monitoring and remediation.
• Willingness and ability to travel regularly to client sites and respond promptly to direct customer calls.

• Polished, patient, and customer‑experience focused — comfortable explaining technical risk to non‑technical…