Quote Designer

Overview

About ERMCO

Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tenn., ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America.

With a commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future.

Summary

The Designer is the lead operative for processing technical quotes for transformers received from customers and distributor representatives. This will involve reading and comprehending customer transformer specifications, including drawings and descriptions, and interpretation of those documents into the specific computer models before selection of product options. When there is a choice of options, the Designer will select standard products as defined by Engineering and supply chain constraints.

The Designer uses initiative and experience to suggest alternate proposals and provide input to Sales management on proposal strategies. He/She coordinates product configuration activities between the Sales Department and Engineering Department and consults with Sales representatives, customers, Sales Associates, Design Engineering and/or administrative staff. The Designer telephones or composes emails to answer or advise customers and distributor representatives. This may involve making judgments such as choosing a specific transformer design from established designs or finding alternatives to better fit customer specifications or requirements.

• Reviews customer specifications and/or the provided descriptions to ensure compliance with the customer requirements, most recent supply chain allowances, and ERMCO’s current product scope.
  • Designs electrical equipment, components, and products for use on electrical distribution systems.
  • Designs and determines methods, procedures, and conditions for testing products and/or components using industry standards, customer specifications, and established parameters.
  • Uses computer assisted engineering and design software and equipment to obtain core/coil designs with the required unit enclosure dimensions, layouts, and loss parameters defined by the customer’s specifications and descriptions.
  • Uses computer ATO screens to input product options to match customer specifications to the most accurate and cost-effective design.
  • Uses computer ATO screens to define manufacturing work instructions for customer labels, decals, and special requirements for electrical testing or assembly.
  • Management of quote requests via the web-based ticketing system Zendesk
  • Verification of customer information provided by the Sales Associate included in the quote request tickets.
  • Communicate with the customer or distributor representatives concerning any questions or issues regarding quote requests or customer specifications.
  • Follow up with the customer, distributor representative, or Sales Associate for any unanswered questions or concerns that have not been addressed for quote requests that cannot be completed.
  • Implement large scale design and/or component changes necessary to meet production constraints.
  • Administer large scale migration of existing quotes to new ATO warehouses to ensure proper component pricing and dynamic product manufacturing placement.
  • Conduct testing by generating test quotes using mock‑up transformer designs or changes to live quotes to provide data to Engineering for research.
  • Coordinate between the Purchasing and Accounting departments to update component costs and physical inventory locations for multiple manufacturing facilities.
  • Coordinate between Engineering and Purchasing to create new options or procure new components…