Sr. Manager, Payroll

Job Description The Senior Manager, Payroll is responsible for the strategic oversight, governance, and operational excellence of payroll processes supporting employees across six countries, as well as additional locations managed through Employer of Record (EOR) arrangements. This role partners closely with outsourced payroll providers, HR, Finance, Tax, and Technology teams to ensure accurate, compliant, and timely payroll execution. The position leads a team of payroll professionals, drives continuous improvement initiatives, maintains a strong internal control environment, and ensures compliance with all applicable payroll regulations.

• Lead, coach, and develop a team of payroll professionals responsible for supporting global payroll operations.
• Build organizational capability through coaching, succession planning, and talent development.
• Set performance goals and conduct regular reviews
• Allocate workload and ensure adequate coverage to meet business needs
• Foster a culture of accountability, customer service, and continuous improvement

• Develop and execute the payroll strategy aligned with organizational objectives
• Establish and maintain payroll governance standards, operating procedures, and performance reporting frameworks
• Responsible for payroll across six countries, as well as additional locations managed through Employer of Record (EOR) arrangements, ensuring compliance with local statutory, tax, employment, and reporting requirements
• Lead transformational initiatives to improve payroll service delivery and employee experience
• Proactively manage payroll auditing, validation, and approval
• Responsible for payroll delivery, vendor governance, operational effectiveness initiatives, service level performance, and management of end-to-end payroll controls
• Serve as the primary contact for payroll tax-related issues and partner with internal and external stakeholders to research and resolve complex matters
• Manage various audits, such as employment tax audits and internal/external audits
• Manage the administration of the registration or closure of employment tax authorizations as well as the remittance and reporting of payroll tax
• Analyze payroll metrics and trends to identify risks, improve processes, and support strategic decision-making

• Lead the governance and performance management of outsourced payroll providers, ensuring achievement of contractual service levels, regulatory compliance, and operational excellence
• Manage vendor relationships to deliver timely, accurate and compliant payroll
• Resolve discrepancies, payment issues, and vendor inquiries

• Design and enforce internal controls to prevent duplicate payments, fraud, and errors
• Support proper segregation of duties
• Monitor regulatory developments impacting payroll tax compliance
• Ensure accurate payroll tax filings, remittances, reconciliations, and year-end reporting.
• Ensure compliance with company policy, tax regulations, and audit requirements
• Assess and remediate payroll process risks on an ongoing basis
• Ensure proper recording of liabilities and accruals in accordance with applicable accounting standards

• Manage payroll software/ERP systems (e.g., ADP/SAP etc.)
• Demonstrate a continuous improvement mindset
• Lead automation and efficiency initiatives
• Develop and maintain process documentation and standard operating procedures
• Collaborate with IT/Finance on system upgrades or integrations

• Partner with Finance and HR on payroll-related policies and procedures
• Partner with Finance to ensure timely and accurate payroll accounting, reporting, accruals, reconciliations, journal entries, and balance sheet account reviews
• Partner with Tax and external advisors on complex payroll tax matters
• Serve as point of escalation for vendor and internal stakeholder issues

• Bachelor's degree in Accounting, Finance, or related field
• 10+ years of progressive payroll experience, including global payroll operations in a complex, multi-jurisdictional environment.
• Minimum 2+ years in a supervisory/management role
• Demonstrated…