Program Support Assistant - Weatherization

Program Support Assistant – Community and Economic Development

The Dakota County Community Development Agency (CDA) is seeking a Program Support Assistant in the Community and Economic Development team. This position provides support for the weatherization and home ownership programs, serving as the main point of contact for general program questions, creating and maintaining client and contractor databases, processing applications, payment requests from utility companies, and assisting with insurance and loan documents.

The role also provides general administrative and clerical support duties, data entry and/or document imaging, correspondence preparation, and other duties as assigned.

This position is open until Friday, June 19, 2026 at 4:30p.m.

$22.46 – $28.08 per hour (DOQ)

• Medical, dental, vision, short‑term and long‑term disability, life insurance, retirement
• Paid holidays, 20 sick/vacation days per year
• Tuition reimbursement, onsite fitness center, volunteer time off, and other benefits

Monday – Friday flexible schedule (start time between 7–9). Upon completion of probation, the ability to work up to two days remote is allowed.

The Community & Economic Development department assists private and non‑profit developers of affordable housing with financing tools, works with Dakota County cities and townships on activities that promote economic development, revitalize housing, redevelop blighted areas, and strengthen local services. The department assists home buyers and homeowners through home improvement loans, weatherization grants, home‑buyer education, pre‑purchase counseling, and foreclosure prevention. The mission of the Dakota County CDA is to improve the lives of Dakota County residents and enhance the economic vitality of communities through housing and community development.

• Weatherization Program Support
  • Answer general program questions via the Weatherization Line and email.
  • Develop, prepare and maintain applicant waiting pool based on priority status factors or high utility bills.
  • Cross‑check database to determine first‑time assistance prerequisites; update historical client address database.
  • Contact applicants by phone and mail, provide information on Weatherization Program and process, update and revise applicant list, record assigned auditor.
  • Send notifications to ineligible households and complete other notifications or mailings as directed; update waiting lists.
  • Prepare and maintain all new client files and prepare for initial energy audit:
    • Access Eheat database and retrieve client file set‑up information.
    • Screen clients to ensure eligibility for program.
    • Contact utility companies and verify utility consumption data.
    • Review Dakota, Scott and Carver County property records data for potential clients and summarize basic property information and home characteristics.
    • Organize pre‑audit research information and submit to Weatherization Coordinator.
  • Maintain files on contractor eligibility (e.g., background check, insurance certificates).
  • Manage Weatherization staff’s external schedule for audit and inspections:
    • Contact homeowners and contractors and set up home audits and inspections.
• Home ownership Program Support
  • Answer general program questions via the Housing Counseling Line and email.
  • Send intake forms, gather necessary client file documents, and follow up with intake process prior to counseling.
• Clerical Duties for Community & Economic Development Department
  • Compile program information packets.
  • Obtain verifications or other eligibility paperwork.
  • Perform data entry and document imaging/scanning duties.
  • Complete copying projects.
  • Use word processing and spreadsheets to prepare reports, policies, correspondence, memorandums, and forms.
  • Coordinate and prepare bulk mailings.
  • Complete filing, both paper and computer.
  • Assist with program auditing needs (scanning, compiling files, and submitting files to funders).
  • Assist with records retention activities for the department.
  • Establish or revise data information systems as directed.
  • Cross‑train with other department program support duties; act as backup as needed.
  • Maintain…