Patient Access Coordinator - Medical Receptionist

Patient Access Coordinator - Medical Receptionist

The Front Desk Client Access Coordinator serves as the first point of contact for new and existing clients seeking Fraser clinical services. This role is responsible for greeting and checking in clients at the clinic, completing scheduling and enrollment tasks both in person and over the phone, supporting emergency response and preparedness efforts, and providing exceptional customer service with empathy, professionalism, and care.

• Greet and check in clients and visitors in a friendly and professional manner.
• Answer phones and assist clients with scheduling appointments.
• Verify insurance eligibility and collect co‑payments.
• Maintain accurate client records including insurance and demographic information.
• Coordinate with clinicians to support client enrollment and scheduling.
• Assist clients and families with questions about services and available resources.
• Manage referral lists and waitlists to help fill open appointments.
• Monitor treatment room scheduling and assist with basic clinic operations.
• Participate in emergency response efforts as part of the First Response Team.
• Provide in‑person and telephone support in a timely, professional, and courteous manner to ensure the client has the most self‑care experience.
• Effectively communicate with clients/families in a professional manner that supports sensitivity to each client/family’s individual needs; utilizes and schedules adjunct interpreter services.
• Proactively work referrals and waitlists to offer available scheduling options for clients and meet basic clinician productivity expectations and scheduling targets.

• High School diploma or equivalent required.
• BA/BS in sociology, psychology or related field preferred.
• Minimum one year of related experience is preferred – intake, scheduling, health care, insurance, and customer service experience.
• Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self‑awareness and reflection.

• Fraser Eagan, MN
  • Full time, Monday through Thursday from 9:30 AM - 6:00 PM, Friday from 8:30 AM - 5:00 PM

• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and voluntary life insurance
• Long‑Term Disability, Accident Insurance, Critical Illness Insurance and hospital indemnity insurance
• Pet insurance
• 403(b) retirement plan with company match
• Work‑Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 paid holidays)
• Opportunities for community involvement in Fraser‑organized events

Equal Opportunity Employer
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