Office Support Assistant - PM

The Dakota County Community Development Agency (CDA) is seeking an Office Support Assistant to join the Property management team. Property management oversees the leasing, management, and maintenance of over 2,900 units of CDA affordable rental housing located throughout Dakota County.

Recruitment Type:
This position is open until September 1, 2026 at 4:30 p.m.

Hiring Range: $20.05 - $25.06 per hour (DOQ)

Benefit package includes:
Medical, dental, vision, short-term and long-term disability, life insurance, retirement, paid holidays, and paid time off.

The Office Support Assistant will perform administrative and support duties for the Property Management Department, assist with work-order dispatch and data entry, utilize computer to prepare correspondence and provide program information as necessary. Act in a back up capacity for other department support personnel.

The Dakota County CDA has an excellent benefit package that offers medical, dental and vision insurance plans, retirement plan (with an annual agency contribution of 12.7% of the employee’s salary), life insurance, short and long term disability insurance, tuition reimbursement, etc.

The Dakota County CDA is a leader in affordable housing with a mission to improve the lives of Dakota County residents and enhance the economic vitality of communities through housing and community development. The CDA’s housing portfolio consists of single-family homes, duplexes, fourplexes, townhomes and apartment buildings serving individuals, families and senior. For more information about the Dakota County CDA visit:(Use the "Apply for this Job" box below)..org

• Greet clients and public; refer to the proper department and/or staff person
• Answer incoming calls, screen, and transfer calls to the correct staff member; take messages as needed.
• Provide polite and courteous service to all clients/visitors.
• Assist clients with proper applications/forms.
• Send out information by mail, email, fax to interested parties.

• Data entry of Family Townhome Program information into PORT.
• Assist with lottery drawing for new developments.
• Prepare and mail out form letters.
• Assemble "move-in" packets for all new residents.
• Prepare and mail out lease renewal packets for housing programs.
• Create, review, or update forms or letters, prepare documents, and gather information.
• Provide administrative assistance and perform general department clerical duties as directed.
• Update resident contact information annually.
• Ensure proper form completion prior to submission.
• Complete scanning of documents for Property Management.
• Respond to inquiries for information; provide program information and community referrals.
• Provide back-up assistance to Property Management staff, as directed.

• Assist applicants and participants with online application process.
• Evaluate program eligibility in relation to family size and composition, income, age and other criteria to inform applicant of preliminary eligibility/ineligibility.
• Prepare and maintain all new applicant files and notify applicants of their status on interest/waiting lists.
• Update software regarding applicant status.
• Answer calls regarding waiting list status or information change.
• Inform applicants of status changes on the interest lists; update waiting lists.
• Complete applicant verifications.

• Assist with data entry tasks relating to the opening and closing of work-orders via computer.
• Assist with data maintenance and work-order system and file organization.
• Receive, process and dispatch work-order requests from tenants and others as needed.

• Compile program information packets as directed.
• Complete filing projects as assigned.
• Complete copying projects as requested and keep department form locations up-to-date and stocked.
• Use word processing features to prepare reports, correspondence, memorandums, and forms.
• Coordinate and prepare bulk mailings.
• Perform general clerical duties as directed.

• Promote a positive image of the CDA to clients.
• Develop and maintain a good…