Service Coordinator - ECSI

Job Description Summary

We are in search of a dynamic individual to manage the day-to-day operations and scheduling within our ECSI Service Department. This position entails coordinating schedules for Automatic Door Service and Locksmith Technicians to fulfill client needs while also fostering long-lasting relationships with current clients and attracting new ones. The ideal candidate will ensure precise billing, effectively coordinate On-Call rotations, and confirm the availability of inventory to seamless work order scheduling.

• Organize and prioritize daily tasks and schedules for service and maintenance work orders.
• Respond to incoming phone calls.
• Arrange schedules for Service and Locksmith Technicians to fulfill customer requirements.
• Foster and sustain strong relationships with current clients.
• Cultivate new connections with potential clients.
• Generate service work orders and purchase orders.
• Coordinate all inspection and testing activities.
• Update and maintain customer records accurately.
• Validate billing details for accuracy and provide necessary information to the Billing Specialist.
• Provide Service Quotes from technician provided information.
• Establish and Maintain Planned Maintenance accounts.
• Procure service parts as required.
• Assist with weekly payroll.
• Manage and coordinate On-Call rotation efficiently.
• Confirm inventory availability for work order scheduling purposes.

• High School Diploma
• 3-5 years of experience in customer and account management.
• Strong track record in Service Management.
• Must have a high degree of organization and the ability to coordinate multiple priorities, resources, deadlines and projects with minimal supervision.
• Cooperative attitude and the flexibility to change priorities is key to success.
• Ability to work across departments and skill levels.
• Outstanding organizational and time management skills.
• Ability to meet deadlines under pressure.
• Ability to prioritize and to work independently.
• Must have solid written and verbal communication skills.
• Ability to build strong working relationships with internal and external business customers.
• Knowledge with web based service tools;
  Service Channel, Fexa, or Facilio.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machines. Employees are frequently required to sit, and occasionally required to kneel, reach, stoop, crouch or crawl. This position requires the ability to lift files, open file cabinets, and bend or stand as necessary.

Hunt Electric is a 100% employee‑owned company with over 60 years of stability, momentum, and exciting growth ahead—our future is bright! We’re proud of our people‑first culture, where every decision starts with, "How will this impact our people?" We put safety first, believe we’re better together, and bring the energy of a growing company with the foundation of a business that’s been trusted for decades.

• 100% Paid Premiums:
  Medical, dental, and vision insurance premiums are 100% employer‑paid for you and your family. Plus, a cash benefit if you opt out.
• Three Pillars of Retirement:
  We are proud to offer three modes of retirement to ensure you are well‑positioned for the future: a 401(k) match, profit sharing, and an ESOP that makes you an employee‑owner.
• Annual Discretionary Bonus:
  Employees enjoy an annual discretionary bonus based on company performance and individual contributions.
• Work-Life Balance: 3+ weeks PTO to start, paid holidays, sick time, and flexible hybrid schedules for many positions.
• Growth & Community:
  Internal learning and development, multiple Employee…