Program Support Assistant - Property Management

The Dakota County Community Development Agency (CDA) is seeking a Program Support Assistant to join the Property management team. Property management oversees the leasing, management, and maintenance of over 2,900 units of CDA affordable rental housing located throughout Dakota County.

Recruitment Type: This position is open until Tuesday, October 6, 2026 at 4:30 p.m.

Hiring Range: $22.46 - $28.07 per hour (DOQ)

Work Hours &

Location:

Monday - Friday flexible schedule (start time between 7-9 a.m.) with the ability to work up to two days remote upon completion of probation.

The Program support Assistant will perform administrative and program support duties for the Property Management Department, assist with work-order dispatch and data entry, utilize computer to prepare correspondence and provide program information as necessary. Act in a back up capacity for other department support.

The Dakota County CDA has an excellent benefit package that offers medical, dental and vision insurance plans, retirement plan (with an annual agency contribution of 12.7% of the employee's salary), life insurance, short and long term disability insurance, tuition reimbursement, etc.

The Dakota County CDA is a leader in affordable housing with a mission to improve the lives of Dakota County residents and enhance the economic vitality of communities through housing and community development. The CDA's housing portfolio consists of single-family homes, duplexes, fourplexes, townhomes and apartment buildings serving individuals, families and seniors.

For more information about the Dakota county CDA visit:(Use the "Apply for this Job" box below)..org

• You submit an online application that includes supplemental questions
• We assign you a score based on your qualifications
• Top scoring candidates are referred to the hiring manager for interview consideration
• We conduct background and reference checks before hiring

• Provide information on how to access programs; answer questions to eligibility, program requirements, etc.
• Data entry of Family Townhome Program information into PORT and ensure all information is accurate.
• Prepare and mail out form letters
• Prepare "move-in" packets for all new residents and provide to Property managers on a timely basis
• Move all residents into housing software with proper charges, ensure ledger is accurate and provide Finance appropriate paperwork
• Prepare new resident files for scanning
• Prepare and complete lease renewal in housing software, while updating new rent amounts and mail out lease renewal packets for housing programs
• Create, review or update forms or letters, prepare documents, and gather information
• Update housing software with new utility allowances, income limit information on an annual basis
• Ensure resident contact information is updated annually
• Respond to inquiries for information; provide program information and community referrals
• Compile program information packets as directed
• Use word processing features to prepare reports, correspondence, memorandums, and forms
• Coordinate and prepare bulk mailings
• Provide back-up assistance to Property Management staff, as directed

• Update applicant data on the interest list as needed
• Evaluate program eligibility in relation to family size and composition, income, age and other criteria and inform applicant of preliminary eligibility/ineligibility
• Prepare and maintain all new applicant files and notify applicants of their status on interest/waiting lists
• Send all applicants intake packets and update software regarding applicant status
• Answer calls regarding waiting list status or information changes
• Email and/or mail out form letters to applicants whose status has changed on interest lists; update waiting lists
• Send out and collect verifications for applicants that are in process
• Prepare and turn file in for eligibility review
• Once file is denied or approved upstate status on interest/waiting list and provide file to appropriate staff or prepare file for scanning
• Respond to portal inquiries to include waiting list updates, new admissions eligibility, and recertification processes
• Assist applicants/participants with accessing housing portal

• Assist with data entry tasks relating to the opening and closing of work-orders via computer
• Assist with data maintenance and work-order system…