Associate Product Manager

About Us:

Image Trend, Inc. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, Image Trend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at Image Trend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

Under the direction of the Director of Product Management, the Associate Product Manager will drive both the strategic direction and day-to-day execution of key product initiatives within our SaaS solutions that serve mission‑critical organizations in healthcare, public safety, and emergency services. This role requires a blend of strategic thinking and hands‑on delivery, working closely with cross‑functional teams – including Engineering, Design, Marketing, and Customer Success – to define and deliver products that solve complex business problems.

This individual will define the roadmap, gather market insights, and partner with engineering teams to translate strategy into actionable user stories and deliverables. The ideal candidate thrives in ambiguity, balances competing priorities, and ensures that every release aligns with business objectives and customer needs.

• Establish and clearly communicate a compelling product vision that aligns with Image Trend's mission and evolving market opportunities.
• Develop, maintain, and communicate a product roadmap that balances client‑driven initiatives with long‑term strategic objectives.
• Own and continuously prioritize the product backlog to ensure alignment with strategic goals and roadmap commitments.
• Actively participate in sprint planning, daily stand‑ups, and retrospectives to provide clarity, remove blockers, and support consistent delivery.
• Engage with customers, industry experts, and internal stakeholders to uncover pain points, validate assumptions, and identify new opportunities.
• Define meaningful success metrics, track adoption and performance, and iterate based on data‑driven insights and customer feedback.
• Collaborate closely with Product Managers, Marketing, and Sales to support effective go‑to‑market strategies and clear product positioning.
• Advocate for scalable, product‑first solutions over one‑off customizations to encourage innovation and long‑term value.
• Develop deep expertise in the supported product(s), serving as a trusted subject matter expert for internal and external stakeholders.
• Monitor the competitive landscape and emerging technology trends to inform strategic recommendations and future product enhancements.

• Bachelor's degree in Business, Marketing or comparable area of study preferred
• Proven experience in product management, product ownership, or related roles within a SaaS environment; healthcare or public safety exposure is a plus but not required.
• Experience with Agile/Scrum methodologies, with experience participating in sprint ceremonies, backlog refinement, and iterative delivery.
• Strong written, verbal, and presentation skills, with the ability to clearly communicate ideas, requirements, and updates to diverse audiences.
• Proven relationship management skills with ability to form authentic connections with internal and external resources
• Excellent organizational skills with strong attention to detail Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities in a fast‑paced environment
• Ability to support complex initiatives by gathering requirements, tracking progress, and assisting in coordination across teams.
• Preferred:
  Knowledgeable on use of technology in the EMS, Fire, and/or Hospital markets
• Ability to maintain discretion…