Senior Payments Operations Consultant

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives
• Work independently to make recommendations for support functions by providing support and leadership
• Assist in planning and execution of programs and initiatives involving risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies, and procedures
• Provide leadership in managing relationships and implementing programs, services, and initiatives with cross-functional business partners
• Support Payment Operations at Wells Fargo

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, or education
• Business Analysis experience supporting technology, operations, or payments transformation initiatives
• Experience supporting payment processing platforms, payment hubs, or transaction workflow applications
• Experience with ISO 20022, SWIFT, Fedwire, ACH, RTP, CHIPS, payment investigations, sanctions screening, or exception processing
• Experience leading requirements elicitation workshops and documenting business and functional requirements
• Experience creating user stories, acceptance criteria, process flows, use cases, and gap analyses
• Experience working within Agile Scrum or SAFe environments using Jira and Confluence
• Experience coordinating user acceptance testing (UAT), defect management, and release validation
• Experience utilizing Excel, Visio, Tableau, or Power BI for analysis and reporting
• Experience with Lean, Six Sigma, process improvement, or workflow optimization methodologies
• Financial services or banking operations experience
• Experience leveraging AI-enabled tools to accelerate requirements gathering, documentation, and business analysis activities
• Ability to work on-site
• Ability to work a hybrid schedule

Demonstrates expertise in Business Execution, Implementation, and Strategic Planning, with a strong focus on Payment Operations and process improvement methodologies. Proficient in leading cross-functional initiatives, managing relationships, and utilizing data analysis tools for informed decision‑making.

• Business Execution
• Payment Processing Platforms
• Agile Scrum
• Lean Six Sigma
• User Acceptance Testing

• Business Analysis
• Requirements Elicitation
• User Stories
• Process Flows
• Gap Analysis
• Transaction Workflow Applications
• ISO 20022
• SWIFT
• Excel
• Tableau

• Leadership
• Collaboration
• Independent Work
• Communication

• Financial Services
• Banking Operations
• Risk Mitigation
• Customer Experience
• Process Improvement

• Jira
• Confluence
• Power BI
• Visio