Principal Technical Trainer

Key Responsibilities:

• Lead product training with a primary focus on CoCounsel Legal;
• deliver training on Legal Tracker, HighQ, Westlaw, and Practical Law as business and customer needs evolve
• Deliver multi-client workshops and single-client (dedicated) sessions, virtually or onsite at customer, partner, or company locations
• Partner with the Lead Curriculum Designer, Learning Experience Designer, Professional Services, SMEs, and customers to identify training needs and delivery methods for customer and partner training
• Review and synthesize content from colleagues and external experts, to co-create training that successfully drives business transformation, AI-first mindsets, and deep CoCounsel expertise for customers and partners
• Stay current on professional-grade AI, legal practice, and market developments to ensure content remains accurate, relevant, and aligned to business goals
• Continuously update training assets aligned to product releases across various formats such as live instructor-led workshops, webinars, office hours, on-demand workshops, eLearning, videos, certification exams, and toolkits
• Maintain core materials (instructor and participant guides) to ensure accuracy, clarity, and accessibility
• Collect and analyze learner feedback and training data (e.g., surveys, NPS, completion/adoption metrics) to drive continuous improvement and close curriculum gaps
• Build and maintain deep product expertise in CoCounsel Legal and across the legal product portfolio
• Proactively use generative Thomson Reuters AI tools to accelerate work, improve deliverables, and iterate quickly
• continuously learns new AI features and best practices
• Record time and engagement details to support accurate billing and utilization reporting
• Submit timely expense reports for any business travel
• Support training operations by delivering timely attendance reports and other operational tasks as needed (e.g. managing waitlists)

• Juris Doctorate (JD) with bar admission in at least one U.S. state (REQUIRED)
• Experience with legal technology and/or AI-based platforms (e.g., CoCounsel Legal, Westlaw, Practical Law, Legal Tracker, HighQ)
• Experience delivering live and virtual training to groups from ~10 to 50+ participants
• Practice designing and facilitating practical, hands‑on learning activities that drive adoption
• Agility to manage technical issues, varied participant skill levels, and product changes while maintaining a positive learner experience
• Excellent written and verbal communication; able to explain complex concepts clearly and simply
• Customer‑centric mindset with measurable training impact
• Effectiveness working across a complex, matrixed organization to build alignment
• Experience leading cross‑functional projects and delivering results on time
• Strong collaboration and independent work habits
• Strong technical skills leveraging generative and agentic AI, adaptable across diverse and emerging tech, with a curious mindset on the evolving AI‑legal intersection
• Willingness to travel for onsite training as needed

• Minimum of 2 years of experience as a practicing attorney in a General Counsel office (preferred), or at least 2 years as a practicing attorney handling compliance or transactional matters

Hybrid Work Model:
We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance:
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements,…