Associate Customer Success Manager Audit

As an Associate Customer Success Manager
, you will manage the post‑sale portfolio of smaller or lower‑spend customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle. You'll drive product adoption, monitor customer health, and proactively identify risks and opportunities. This role is ideal for someone who thrives in a fast‑paced environment, enjoys building relationships, and is eager to grow within Customer Success.

• Own post‑sale relationships for a portfolio of smaller accounts.
• Drive product adoption, usage, and satisfaction through proactive engagement.
• Monitor customer health and usage trends to identify risks and opportunities.
• Conduct regular check‑ins and success reviews to ensure value realization.
• Collaborate with internal teams to resolve issues and support renewals.
• Maintain CRM and Customer Success tools for visibility and accountability.
• Contribute to scalable processes and content that enhance the CS function.

• Qualified Lead Generation: High‑quality leads passed to Sales from customer engagements.
• Utilization: Rate of product usage and adoption within assigned accounts.

The best Customer Success Managers in this role are relationship‑focused, detail‑oriented, and passionate about helping customers succeed. You thrive on managing multiple priorities and enjoy creating positive experiences for every customer interaction.

• Relationship Builder: You connect easily with customers and foster trust through clear communication.
• Customer Advocate: You prioritize customer goals and work tirelessly to deliver value.
• Organized & Efficient: You manage a high‑volume book of business without sacrificing quality.
• Curious & Growth‑Oriented: You seek opportunities to learn, improve processes, and expand your skills.
• Collaborative Partner: You work seamlessly with internal teams to resolve issues and create a unified customer experience.
• Data‑Informed: You use insights to guide engagement strategies and prioritize actions effectively.

• Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience).
• 1–3 years in Customer Success, Account Management, or similar role within a SaaS company.
• 1–3 years of Accounting or Public Accounting (Audit/Assurance) experience is highly preferred.
• Proficiency in CRM and Customer Success platforms; eagerness to learn and grow.

• Flexibility & Work‑Life Balance: Flex My Way supports managing personal and professional responsibilities.
• Career Development and Growth: Growth programs and skill development opportunities.
• Industry Competitive Benefits: Comprehensive benefit plans, including paid leave, mental health days, retirement savings, tuition reimbursement, and more.
• Culture: Inclusive workplace with values focused on customer obsession, fast learning, and collaboration.
• Social Impact: Two paid volunteer days off annually and ESG initiatives.
• Making a Real‑World Impact: Support initiatives that uphold the rule of law and transparency.

In the United States, Thomson Reuters offers a comprehensive benefits package including health, dental, vision, disability, life insurance, a competitive 401(k) plan with company match, paid vacation, sick leave, holidays, parental leave, and additional wellness programs. The target total cash compensation range for this role is $70,700 USD–$131,300 USD, varying by location.

Thomson Reuters is an Equal Employment Opportunity Employer. We make reasonable accommodations for applicants with disabilities, including veterans, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, please contact our Human Resources Department