Customer Awards Program Specialist

• Coordinate customer outreach and communications
• Manage nomination intake and tracking
• Support judging and finalist selection
• Coordinate winner recognition activities
• Identify customer story and advocacy opportunities

About You

You're a fit for the role of Customer Awards Program Specialist if you have:

• 3+ years of experience in customer marketing, customer advocacy, customer success, program management, event marketing, account management, or related customer-facing roles.
• Experience managing complex programs or projects involving multiple stakeholders, timelines, deliverables, and competing priorities.
• Demonstrated success managing customer recognition programs, award nomination programs, advocacy initiatives, customer engagement campaigns, or similar programs.
• Proven ability to build relationships and work directly with customers in a professional business environment.
• Experience conducting customer outreach and engagement activities to drive participation in programs, initiatives, events, or recognition opportunities.
• Strong communication and stakeholder management skills, with the ability to influence and collaborate across sales, customer success, marketing, operations, and leadership teams.
• Experience partnering with sales and customer-facing teams to identify, recruit, and engage customers for strategic initiatives.
• Exceptional organizational and project management skills with the ability to independently manage multiple work streams simultaneously.
• Strong attention to detail and the ability to manage timelines, track nomination status, coordinate communications, and maintain accurate program records.
• A customer-centric mindset with a passion for celebrating customer achievements and showcasing customer success.
• Demonstrated professionalism and executive presence when interacting with customers, partners, and senior stakeholders.
• Strong problem-solving skills and the ability to navigate ambiguity in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Teams.
• Experience using CRM systems, spreadsheets, and project management tools to track customer participation, program activity, and reporting.

Preferred Qualifications

• Experience managing customer award nomination programs, customer advocacy programs, reference programs, or customer recognition initiatives.
• Experience identifying, documenting, and developing customer success stories, case studies, testimonials, or advocacy content.
• Experience supporting nomination evaluation, scoring, judging, finalist selection, or review processes involving multiple stakeholders.
• Background in Customer Success, Customer Marketing, Customer Advocacy, Program Management, Field Marketing, Account Management, or Event Marketing.
• Experience developing customer communications and engagement strategies that drive participation and strengthen customer relationships.
• Familiarity with CRM systems, event platforms, project management tools, nomination systems, and reporting dashboards.
• Experience working with external agencies, vendors, or third-party partners to support program execution.

The Ideal Candidate

The ideal candidate is an exceptional relationship builder who combines strong project management skills with a passion for customer storytelling and advocacy. They have experience managing customer recognition programs, award nominations, advocacy initiatives, reference programs, or similar efforts that require customer outreach, stakeholder coordination, and operational excellence.

They are comfortable engaging directly with customers and internal teams, helping uncover compelling customer stories, supporting nomination development, coordinating judging and selection processes, and ensuring an exceptional experience for nominees, finalists, and winners. Highly organized, proactive, and detail-oriented, they thrive in fast-paced environments and are motivated by celebrating customer achievements, strengthening customer relationships, and creating meaningful advocacy opportunities that benefit both customers and the business.

The pay range that the employer in good faith reasonably expects to pay for this position is $32/hr USD.

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