Client Services Representative

Responsibilities

• Support the Customer Service team with administrative and operational tasks related to customer orders and print jobs.
• Assist with Revenue in the App activities by entering, updating, reviewing, and maintaining accurate order information.
• Support invoicing processes by helping verify order details and job information.
• Help manage samples and surge table activities by tracking requests and ensuring information is organized.
• Maintain accurate file management and documentation processes.
• Review and update ship dates for Customer Service Representatives.
• Assist with OSI shipping documentation by preparing and routing shipping documents.

• Strong attention to detail and commitment to entering, reviewing, and maintaining accurate information.
• Good verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to follow established processes and documentation standards.
• Comfort working with spreadsheets, shared files, email, business systems, and digital documentation tools.
• Basic analytical and problem-solving skills.
• Ability to collaborate effectively with Client Service, Revenue, Shipping, and other internal teams.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.