Client Services Supervisor

Responsibilities

• Supervising a team of Client Service Representatives and/or related print operations support employees by providing work direction, coaching, feedback, and ongoing communication about customer needs, business priorities, and operational goals
• Directing daily client service activities to ensure timely, accurate, and professional responses to customer inquiries related to print orders, job status, specifications, materials, timelines, delivery expectations, pricing, and issue resolution
• Monitoring client service workflow, assigned accounts, open inquiries, and print job support activities to help ensure deadlines are met and customers are proactively informed
• Partnering with production, scheduling, bindery, materials, sales, marketing, and other internal departments to resolve customer concerns, clarify job requirements, and support successful execution of production orders
• Identifying and resolving complex client service, production support, order management, and communication issues; escalating matters as needed while ensuring appropriate follow-through
• Leading and participating in continuous improvement projects focused on customer experience, workflow efficiency, service quality, data accuracy, and operational effectiveness

• Bachelor’s degree, or equivalent combination of education and 3–5 years of related manufacturing experience including supervisory responsibilities
• Proven supervisory skills
• Strong written and verbal communication skills
• Demonstrated project management capabilities
• Proficiency with Microsoft Office; experience with ERP systems and SAP preferred
• Experience with lean manufacturing techniques or fulfillment operations preferred