Customer Experience Center Coordinator

Description

Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health and happiness. Through its 40+-year history, Ergotron has led the industry with innovative, professional-grade products and customer-focused service. The company has earned more than 200 patents and through the Technology of Movement™, established a growing portfolio of products and solutions to help create environments that promote wellness, productivity and efficiency.

Ergotron is headquartered in St. Paul, Minnesota, with a strong presence in North America, EMEA and Asia Pacific. For more information, please visit

We are looking for a highly organized, customer-focused professional to manage the operations, programming, and enablement functions of our Customer Experience Center. This role is the operational and educational backbone of the center — ensuring every customer visit is flawlessly executed and Ergotron team members are equipped to use the space effectively.

• Manage all scheduling, logistics, and coordination for the Customer Experience Center, including product showroom readiness, room setup, and facility upkeep
• Coordinate internal team usage of the center, managing competing scheduling demands across customer visits and internal programming to ensure the space is consistently visit-ready
• Maintain a master calendar across internal stakeholders, customer visits, and recurring programming
• Coordinate catering, AV/tech, materials, and other logistical needs for visits and events
• Track and report on center utilization across both internal and external usage
• Continuously improve processes and standard operating procedures to increase operational efficiency and visit quality
• Provide administrative support to sales leadership as needed, including calendar management, communications, meeting coordination, and other tasks that support the broader commercial organization

• Serve as the primary logistics coordinator for all on-site customer visits — managing pre-visit planning, internal briefings, run-of-show, room and showroom setup, AV/tech readiness, catering, and post-visit follow-up coordination
• Act as the on-site point of contact during customer visits, ensuring the experience runs smoothly and troubleshooting any issues in real time
• Coordinate with sales, marketing, and product teams ahead of each visit to understand the customer audience, tailor the showroom experience, and align on agenda and messaging
• Oversee end-to-end logistics for virtual customer visits, including scheduling, platform setup and testing (Zoom, Teams, etc.), camera and AV configuration within the showroom, and coordination of all internal presenters and technology
• Manage the run-of-show for virtual visits, ensuring transitions, screen sharing, demos, and timing all execute seamlessly
• Maintain visit records including attendee information, agenda, outcomes, and feedback, and provide regular reporting on visit volume and engagement
• Develop and maintain standard operating procedures for both on-site and virtual visit formats, continuously refining the process based on feedback and outcomes
• Support the integration of new showroom content or product displays in collaboration with relevant teams, ensuring readiness for upcoming visits

• Develop and deliver training programs for commercial team members on how to effectively engage with and leverage the showroom during customer visits
• Onboard and train new hires on the Customer Experience Center — its purpose, layout, tools, and best practices for use
• Train new hires on showroom products, ensuring they can speak knowledgeably and confidently about what is on display
• Create and maintain training materials, guides, and resources related to the center and its product content
• Partner with sales leadership, marketing, and product teams to keep training content current as the showroom and product offerings evolve
• Responsible for timely and accurate updating of all required systems and programs necessary for sales operations…