Center Associate

About the Role:

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for shipment and operating printers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Shifts currently most needed: afternoons and Sundays
• Able to lift 40+ pounds

• Positive team environment
• Flexible schedule
• Commissions and monthly bonuses
• Optional retirement plan with matching contributions

The UPS Store #2636 is a locally owned and operated franchise serving the Eagan, MN community with top-notch shipping, printing, and business services. Our customers count on us for reliable, convenient solutions — and our team members enjoy a supportive work environment where every day brings new challenges and opportunities to grow. Come be part of a trusted brand that makes a real difference for the businesses and individuals we serve!